Customer Service Agent

Company: Courtney Rogers State Farm
Location: Beaverton
Posted on: September 1, 2024

Job Description:

We're seeking a positive, personable customer service representative for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started!

Responsibilities:

--- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
--- Find patterns in customer complaints and bring them to the team for improvement
--- Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
--- Maintain customer accounts and update with new account information as needed
--- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
--- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
--- Interact with the sales lead to maintain and improve service and product knowledge


Qualifications:

--- High school graduate, G.E.D. recipient, or equivalent
--- Experience working in a customer-oriented atmosphere
--- Excellent active listening, interpersonal, and communication skills



About Company:
Our organization, Courtney Rogers State Farm, is located in Beaverton, Oregon. We also have a second location in West Linn, OR. We help customers protect what they value most and help them plan for a solid financial future. We are a full-service Insurance Agency offering several products and services such as:

AutoHomeCommercialLifeHealthRetirement PlanningBank products

Keywords: Courtney Rogers State Farm, Beaverton , Customer Service Agent, Sales , Beaverton, Oregon