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Associate Customer Service Representative

Company: Providence Health & Services
Location: Beaverton
Posted on: November 16, 2022

Job Description:

The Intake Specialist 1 is a member of the ProvRN team, and the pivotal first line of communication to ProvRN patients working in a 24/7 remote work environment. The Intake Specialist 1 is responsible for answering incoming calls providing general assistance along with entering demographic and symptom information into the software program and utilize defined parameters to identify the acuity of the callers need. There is a high expectation of strong customer service and communication skills to assist our patients with their concerns and assure safety.

Required qualifications:

* One (1) year call center or multi-line telecommunication system experience.

* One (1) year experience in a Windows operating environment.

* Six (6) months experience with basic data entry skills, ten-key and PC processing with ability to type with accuracy.

Preferred qualifications:

* Medical terminology course.

* Six (6) months customer service experience in a healthcare environment.

* Six (6) months experience with Microsoft Teams application.

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Keywords: Providence Health & Services, Beaverton , Associate Customer Service Representative, Sales , Beaverton, Oregon

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