Customer Service Representative

Company: Aerotek
Location: Beaverton
Posted on: April 9, 2021

Job Description:

Description:In this role you will handle both inbound and outbound phone calls to help patients using the program; our goals are to grow our program enrollment, drive payment activity, and provide first-class customer service. You will serve as primary phone contact and handle all inbound calls from account holders, and potential account holders. You will place outbound calls to account holder, which includes welcome calls to new account holders, calls on past due accounts, servicing calls to non-enrolled accounts, and special one-off campaigns to support our ongoing mission of patient advocacy. You will receive ongoing quality evaluations, coaching and mentoring from Customer Care supervisor, leads and peers. You will be coachable and receptive to continuous feedback, embracing challenges and development opportunities.You will leverage technology and industry best-practices to document call activity and engagements, escalate complaints, and help answer questions from patients using a proprietary CRM. You will provide white-glove, first-class service as an advocate for the patient and an ambassador for the brand.Skills:Customer Service, CSR, Call Center, retail, Healthcare Support, Inbound Call, Outbound Calls, call center, microsoft office, csrTop Skills Details:CSR, Call Center, Contact Center, inbound calls, outbound calls, retail, hospitality, hotel, restaurantAdditional Skills & Qualifications:Experience: High school diploma and/or relevant work experience is preferred1-2 years of telephone customer support/ call center experience is preferredExperience in a hospital and/or financial services environment, including knowledge of HIPAA and/or Financial Privacy requirements is preferredAbility to type with speed and proficiency, computer literacy and attention to detail Confidentiality, professionalism and office etiquette. No jargon or slang. Flexibility to perform in an ever-changing work environment.Active Listening, adherence to approved talk-tracks, call scripting and policies as required, but also able to think independently.This is an in-office position and you'll be sitting for long periods.Experience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Beaverton , Customer Service Representative, Sales , Beaverton, Oregon