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Customer Service Representative

Company: Aerotek
Location: Beaverton
Posted on: May 12, 2020

Job Description:

This is role will be remote work from home ONLY until the stay at home order is lifted. Then it will require to be onsite in Beaverton. A local Healthcare Finance company in the Beaverton area is looking for energetic, and motivated individuals to join their team. They offer great benefits as well as 401k, PTO, and holidays if you get hired on direct. Job Description: In this role you will handle both inbound and outbound phone calls to help patients using the program that helps manage peoples medical expenses. You will serve as primary phone contact and handle all inbound calls from account holders, and potential account holders. You will place outbound calls to account holders, which includes welcome calls to new account holders, calls on past due accounts, servicing calls to non-enrolled accounts, and special one-off campaigns to support our ongoing mission of patient advocacy. You will leverage technology and industry best-practices to document call activity and engagements, escalate complaints, and help answer questions from patients using a proprietary CRM. Qualifications: 2+ years of customer support/call center experience Experience in a hospital and/or financial services environment, including knowledge of HIPAA and/or Financial Privacy requirements is preferred Ability to type with speed and proficiency, computer literacy and attention to detail Pay: $16 - $17/hr **If Interested: Contact Derek at 503-403-4311. If I don't answer just leave a detailed message and I will get back to you as soon as possible. About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing -- Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Keywords: Aerotek, Beaverton , Customer Service Representative, Sales , Beaverton, Oregon

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