Retail Customer Service Associate
Location: Gresham
Posted on: June 23, 2025
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Job Description:
Shape the Future of Retail in Portland! Join Valiant Enterprise
as a Retail Customer Service Associate for our AT&T Retail
campaign! Valiant Enterprise, a results-driven specialist focused
on maximizing retail sales and brand positioning, delivers
significant impact for entities such as AT&T Retail. We are
seeking a Retail Customer Service Associate in Portland to
represent AT&T in a vibrant retail setting, delivering
exceptional service and driving customer engagement. As a Retail
Customer Service Associate, you will immerse yourself in
comprehensive training, learning advanced techniques for direct
customer engagement and compliant enrollment. You’ll develop
expertise in navigating eligibility criteria, presenting program
benefits persuasively, and efficiently processing applications to
secure new client activations. Key Responsibilities of the Retail
Customer Service Associate: Engage customers proactively in the
AT&T retail store, initiating conversations and building
rapport to create a welcoming shopping experience. Educate
customers on AT&T’s latest smartphones, wireless plans,
high-speed internet, DIRECTV, and home phone services, ensuring
they understand features and benefits. Conduct compelling product
demonstrations that showcase AT&T’s innovative technology and
how it enhances customers’ lives. Assess customer needs through
attentive listening and effective questioning, recommending
tailored AT&T solutions and bundled packages. Process
activations, upgrades, and accessory sales efficiently using retail
point-of-sale systems, ensuring accuracy and compliance. Resolve
customer inquiries and concerns with professionalism, troubleshoot
basic technical issues, and escalate complex problems when
necessary. Maintain deep knowledge of AT&T products, services,
promotions, and competitive offerings to provide informed
recommendations. Ensure a clean, organized, and visually appealing
retail space, contributing to a professional shopping environment.
Collaborate with team members to foster a high-energy sales
atmosphere and achieve collective store objectives.
Keywords: , Beaverton , Retail Customer Service Associate, Retail - All , Gresham, Oregon
