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Deskside Technician

Company: Stefanini
Location: Beaverton
Posted on: September 11, 2022

Job Description:

Deskside Technician I - Nike World Headquarters.

At Stefanini, we're passionate about enabling our customers to win and about exceeding their expectations. Nike, Inc. does more than outfit the world's best athletes, and we at Stefanini do more than provide technology support. Together, we've created a place to explore your potential, obliterate boundaries, and push out the edges of what can be. We look for people who can grow, think, dream, and create. Our cultures thrive on embracing diversity and rewarding imagination. The brand seeks achievers, leaders, and visionaries. It's about each person bringing skills and passion to a challenging and constantly evolving game.Due to the necessity of frequent face-to-face interactions with our end-users, only candidates who are fully compliant with the COVID-19 vaccination will be considered for this position. By applying for this position, you confirm that you are fully vaccinated for COVID-19 and can provide proof of immunization upon request.

ResponsibilitiesSupporting IT equipment in large corporate environment
IMAC Support - IT equipment Install/Move/Add/Change
Track and resolve customer incidents and requests through the ServiceNow ticketing tool
Troubleshoot and resolve hardware and software issues for Windows and MAC devices
Restoration and migration of user data
Shipping, receiving and disposal of IT equipment
Smart Hands support to assist other support groups such as networking, server and telecommunication teams
Printer and peripheral device support
Mobile device support (specifically iPhones)
Inventory management of IT assets including asset auditing
Video Conference room equipment support and meeting support
Execute and follow appropriate KB articles
Special event support including potential after-hours support requirements
VIP support

Windows and MAC hardware and software troubleshooting skills and experience
Excellent verbal and written communication skills
Ability to do in-depth research and troubleshooting for complex technical issues
Ability to complete all work tasks with minimal supervision
Ability to work in an on-call rotation
Strong customer service experience in a corporate environment
Excellent time management skills to prioritize workload
Ability to walk, bend and lift equipment up to 50 pounds and perform Physical duties of connecting computer equipment
Experience supporting both MAC & Windows OS, Microsoft Office, smart phones, AV/VC equipment, printers and the following PC hardware manufactures: Apple, Lenovo, Dell, HP.
High level of professionalism and strong personal interaction skills
High level of flexibility and the ability to positively respond to changes in work requirements
Ability to operate and communicate effectively while under pressure is essential
Ability to communicate and interact with both technical and non-technical customers
Good technical writing skills and a willingness to document all work performed
Ability and willingness to learn new technologies
Willingness and skills necessary to determine the solution & root cause of issue
Fully vaccinated for Covid-19

Keywords: Stefanini, Beaverton , Deskside Technician, Professions , Beaverton, Oregon

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