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Research/Remediation Analyst

Company: TalentBridge
Location: Beaverton
Posted on: November 22, 2021

Job Description:

Job DescriptionResearch and resolve escalated inquiries and complaints requiring special handling that may have been forwarded by management committee members, agencies, and/or senior business leaders. This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, etc., individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities.Responsibilities:

  • Functions evaluated may cover one or more of the following areas: underwriting, regulatory compliance, fraud, fair lending, and servicing.
  • Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions).
  • Communicates with others (including customers, merchants, clients, executives, agencies, regulators, bankers) to ensure resolution/negotiation of sensitive and/or time-critical matters.
  • May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements.
  • Recommend standards, policies, and/or procedures to correct deficiencies.
  • Ensures identified risks and/or problems are clearly documented.
  • Has similar authorities as first tier supervisors to make override decisions
  • Refers recommendations exceeding authority levels and/or items unable to meet resolution to management for review.
  • Typically performs team leadership and provides work direction.Required Qualifications:
    • 3+ years of customer contact experience in a financial services environment:--financial services operations, underwriting, and/or quality assurance
    • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
    • Excellent verbal, written, and interpersonal communication skills
    • Intermediate Microsoft Office skills

Keywords: TalentBridge, Beaverton , Research/Remediation Analyst, Professions , Beaverton, Oregon

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