Tier II Helpdesk Technician

Company: Pacific Office Automation Inc
Location: Beaverton
Posted on: April 8, 2021

Job Description:

Join POA's dynamic and growing IT team! The Tier II Help Desk Technician serves as our first line of IT support to all our clients. If you have 2-4 years of experience on a help desk, excellent communication skills, along with a good understanding of common computer hardware and productivity software applications, we want to talk to you. We're looking for someone with excellent judgment skills to be able to properly evaluate situations and gather vital information from our clients. We're looking for leaders!Candidates Should Be Proficient in the following:Diagnose computer errors and triage to determine the urgency of issues.Install, configure and upgrade PC software and operating systems.Facilitate Onsite and escalation support activitiesRepair computer hardware, such as keyboards and printers.Provide technical support over the phone or Web to end users /clients.Use remote support software to take control of end-users' computers to troubleshoot, diagnose and resolve issues.Setup new user and email accountsAssist end-users with password changesSetup email on Computers and Mobile devicesInstall printers and Software on Client PCsDocument Resolution steps for closed tickets and notes for escalationsCreate and maintain documentation about Customer networksEscalate to higher tier support to resolve customer issues within SLACreate and maintain documentation about Customer networksSetup new user and email accountsInstall printers and Software on Client PCsTroubleshoot software, hardware and network issues.Qualifications:Associate's degree (Bachelor's degree preferred)2-4 years of helpdesk experience or working with a helpdesk or IT providerGood understanding of Windows Server environments (SBS,2003, 2008 R2 & 2012)Good knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools)Knowledge and hands-on experience providing support to users using Windows 7, Windows 8 and other mainstream Microsoft applicationsBonus Skill Sets:Previous experience in managed IT servicesA+, Network+, MCP and other relevant certificationsAs an Employee at POA, you'll enjoy:Team-player environment.Aggressive 401k program 91% match since 1987.Full benefits: Medical/Dental/Vision.FSA programs.We are a company with deep roots in the West, employing 1000+ hardworking men and women that are dedicated to delivering state-of-the-technology and award-winning customer service. Advancement opportunities are available.

Keywords: Pacific Office Automation Inc, Beaverton , Tier II Helpdesk Technician, Professions , Beaverton, Oregon