Associate Client Services Consultant

Company: PRO Unlimited
Location: Beaverton
Posted on: March 24, 2020

Job Description:

Hiring new grads for July 2020: This is a 9-month rotational program and you will be in one location for the entire program. Once the program has ended, you may be asked to relocate for another position. We are only considering applicants open to relocation at the end of the program. Are you interested in working with some of the best companies in the world -Do you excel in a fast-paced environment where no day is the same -Do you thrive on offering creative solutions to challenging situations Does working with highly intelligent people who challenge you to think differently excite you -Are you career minded and what to join an organization that you can grow with -Do you consider yourself and "--A" - player that has the drive to be the best you can be -If you answered "yes" - the questions above, keep reading PRO Unlimited may be exactly what you are looking for. -If you enjoy teaming up with top talent, strong processes, and robust technology then you'll enjoy PRO Unlimited as we continue our investment in People, Process, and Technology. PRO Unlimited, a global consulting firm supporting contingent workforce management, is currently recruiting for the position of Associate Client Services Consultant (ACSC). The expanded utilization of contingent labor by Fortune 500 firms is driving growth in a new and strategic discipline of which PRO has been a pioneer. Managing leading companies' contingent workforce is an interdisciplinary specialty that delivers subject matter expertise in the fields of Human Resources, Talent Acquisition, Procurement, Legal and Risk Mitigation, Business Intelligence and overall Program Management. PRO Unlimited introduced the first purely vendor neutral model for managing the contingent workforce in 1994 and continues to be an industry leader servicing our global clients throughout the US and in more than 50 countries. -Managed Service Providers (MSP) today capture 50% of the more than $1.0 Trillion in temp and contractor spend, a percentage estimated by analysts to experience double-digit growth annually for the next decade. - Position Summary The ACSC is most often onsite role at a client location, responsible for the day to day delivery of PRO's products/services. The ACSC reports to the Program Manager (PM) and is part of a PRO Unlimited team. The ACSC must maintain quality customer service and day to day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work. Depending on the size of the onsite team, the ACSC scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines. An ACSC must conduct themselves in a manner which is respectful and compatible with their client environment. As an "invited" - guest an onsite ACSC must be diligent in respecting the client's culture, expectations and codes of conduct. A strong, politically sensitive customer service manner is required at all times. Job Functions and Duties - A. -Maintain desk procedures and day-to-day processes Maintain an updated SOP "Standard Operating Procedures" - for day-to-day procedures so that operation functions efficiently. Implement new processes and enhance current process to strengthen efficiency. B. -Payroll Conduct orientation for all new workers either face-to-face or via phone providing new hire orientation packet and having he/she sign all necessary paperwork. Maintain accurate and complete WAND records for all workers. Resolve and follow through, in a timely manner, all issues related to the worker, either at the request of the worker or that of his/her manager. Facilitate Employee Relations issues and include Human Resources or PM as needed. Provide consistent and timely updates of problems and their resolution to the PM. Escalate to the PM any serious issues that may jeopardize PRO's position with the client or staffing supplier, or issues that require the involvement of senior PRO resources. Consistently exhibit friendly, professional customer service. C. -Staffing Desk Facilitate the fulfillment of temporary requisitions through PRO's systems (WAND) Efficiently manage the relationship/interaction of the approves staffing desk suppliers and managers Identify process efficiencies and recommend implementation to the PM Resolve and follow through, in a timely manner, all issues related to the worker, manager and staffing agency. Provide consistent and timely updates of problems and their resolution to the PM. Escalate to the PM any serious issues that may jeopardize PRO's position with the client or staffing supplier, or issues that require the involvement of senior PRO resources. Consistently exhibit professional customer service Proactively meet with hiring managers to qualify requisitions Convey requisition and client environment information to approved suppliers to empower them for success D. -1099 Compliance Acknowledge receipt of Manager Questionnaire or Scope of Work, obtain additional information from the manager, if needed. Provide education on the issue to hiring manager, Independent Contract or Procurement Buyers, as needed. Based on the Questionnaire/Scope of Work determine whether IC Screening is required and follow procedures as defined in the SOP. Manage the screening to ensure turnaround times are met and resolution is achieved in a timely manner. Ensure documentation and complete record keeping are maintained at all times. Facilitate escalations to the appropriate client contact (Legal, Purchasing, Risk, Human Resources,). Facilitate escalations to the appropriate PRO resources. Ensure consistent and thorough communications to all involved parties with the intent of accomplishing a satisfactory experience for all parties involved. Generate regular reports to both internal and external customers. Consistently exhibit professional customer service. E. -Client Ensure that all deliverables outlined in the "--Scope of Work' are met. Maintain all order information in WAND. Anticipate and resolve potential issues in a manner that satisfies all parties involved. Develop positive and professional relationships with client users of PRO program. Consistent follow through so that issues are resolved in a timely manner. Initiate proactive meetings with end users to gauge satisfaction and to identify opportunities for improvement. Communicate this to your PM and propose resolutions. Desired Skills and Experience Minimum Qualifications Bachelor's degree as of May 2020 with preferred majors in Business Administration, Human Resources, Psychology, Sociology, Management or Economics GPA 3.2 or higher

Keywords: PRO Unlimited, Beaverton , Associate Client Services Consultant, Professions , Beaverton, Oregon