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Business Services Coordinator

Company: CBRE
Location: Beaverton
Posted on: April 2, 2024

Job Description:

Business Services Coordinator

Job ID




Service line

GWS Segment

Role type


Areas of Interest

Administrative, Customer Service


Beaverton - Oregon - United States of America

About the Role:

As a CBRE Business Services Coordinator, you will perform clerical duties according to department procedures.

This job is part of the Administrative Services job function. Responsible for providing administrative support to areas of the business including operations, teams, job functions, and senior management.

What You'll Do:

  • Communicate authoritatively with Technicians, Facilities Managers, department SMEs, and frontline support via phone, email, and instant messenger.
  • Answer raised inquiries or complaints from clients, co-workers, and/or supervisors and optimally present information to internal groups.
  • Review department knowledge base articles, processes, procedures, and other documents to acquire information to problem tackle and respond to requests.
  • Assist internal teammates with work order management. Examples include redirecting incorrectly submitted work orders, crafting new work orders, closing out work orders, reassigning work orders, adjusting work order priorities and problem codes, etc.
  • Handle intensified requests/inquiries from our frontline support, based on client-set issue criteria while having a limited opportunity to exercise discretion.
  • Analyze work orders by size, vitality, skills, location, complexity, and available personnel; and assist operations teams by issuing orders sequentially to individual technicians or work teams.
  • Maintain and update knowledge base content such as department processes and procedures in database systems after regularly scheduled reviews with department SMEs, and as needed, when new information or updates are provided
  • Provide statistical reporting to the management team and client showing quantities of evidence of the productive use of the workforce as requested.
  • Deliver output by following defined procedures and processes under close supervision and mentorship.

    What You'll Need:

    • High School Diploma or equivalent experience or GED with up to 2 years of job-related experience.
    • Ability to follow basic work routines and standards in the application of work.
    • Communication skills to exchange straightforward information.
    • Proven understanding of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
    • Strong interpersonal skills with an inquisitive approach.
    • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
    • Ability to write routine reports and correspondence.
    • Ability to respond to inquiries or complaints from clients, co-workers, and/or supervisors.
    • Ability to effectively communicate information to an internal department and/or group of employees.

      Why CBRE?

      When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive! We are multifaceted problem solvers and forward-thinking professionals who build significant impact. Our collaborative culture is built on our shared values - respect, integrity, service, and excellence - and we value the multi-layered perspectives, backgrounds, and abilities of our people. At CBRE, you have the opportunity to chart your course and realize your full potential.

      CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

      NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

      CBRE GWS

      CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

      Find out more

Keywords: CBRE, Beaverton , Business Services Coordinator, Other , Beaverton, Oregon

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