PAS Resource Specialist - Relief (Beaverton)
Company: Oregon Health & Science University
Location: Beaverton
Posted on: May 28, 2023
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Job Description:
OHSU is Oregon's only public academic health center. We are a
system of hospitals and clinics across Oregon and southwest
Washington. We are an institution of higher learning, with schools
of medicine, nursing, pharmacy, dentistry and public health - and
with a network of campuses and partners throughout Oregon. We are a
national research hub, with thousands of scientists developing
lifesaving therapies and deeper understanding. We are a statewide
economic engine and Portland's largest employer. And as a public
organization, we provide services for the most vulnerable
Oregonians, and outreach to improve health in communities across
the state.
The Patient Access Resource Specialist (PASR) gathers and records
required information about patients,
provides customer services which includes confirming health
insurance coverage, determining individual
financial obligations, verifying that necessary authorizations for
care have been obtained, scheduling
physician office appointments, cancer treatment appointments, and
ancillary appointments, and assisting patients in an office or
practice setting.
Within this position you may be responsible for scheduling a high
volume of complicated patient procedures and clinic appointments.
You will serve as a liaison and information resources for
physicians, nursing, other support staff and coworkers, referring
physician offices, patients, and insurance companies. You will be
required to answer incoming calls to the clinic, to schedule,
transfer, or triage to a clinical team.
Within this role you will have responsibility to convey detailed,
complicated information to patients and answer any patient
questions or concerns within scope. Works closely with other
clinics and treatment units for appointment coordination. Works
reschedule and wait lists when necessary; Prepare and mail, fax, or
email new patient information packets when necessary; Direct
patients to appropriate providers for other health care issues;
Complete and route direct referrals to other clinical services;
Respond to patient messages in a variety of formats, including
phone and electronic; Enter patient information accurately into the
electronic medical record when necessary.
Arranged Care:
Coordinate high volume of complicated patient care appointments,
procedures, and infusion treatments as directed by physician and/or
nurse staff; Uses EMR and other systems as needed for
scheduling.
Creates a medical record if needed. Provides personal reminders to
patients about upcoming appointments. Serves as a liaison and
information resource for physicians, and nursing support staff;
Return patients messages (phone and/or electronic); Prepare and
mail patient information packets; Direct patients to appropriate
providers for other health care issues; Complete and route direct
referrals to other clinical services; Enter patient information
accurately into the electronic medical record when necessary.
Maintains a service-based working knowledge of oncology practice.
Obtains prior medical records and studies if appropriate. Arranges
for wheelchairs, interpreters, or other assistive devices as
necessary to support safe, high-quality care. Other duties as
assigned.
Customer Service / Point of Service Operations:
Provide the highest level of customer service to both external
customers (patients and their families, referring providers,
insurance carriers, etc.) and internal customers (OHSU health care
providers and staff) that meet or exceed the service standards of
the health care industry. This duty includes prompt and
professional communication efforts, exemplary phone etiquette,
face-to-face customer contact skills, high emotional intelligence
including during stressful situations, utilization of available
information technology, consistently following standard work,
flexible coverage of internal service needs and the continuous
application of process improvement methods and skills.
Greets patients and, where appropriate, checks them in prior to
being seen by clinical staff. Gathers and/or verifies patient
information including demographics, insurance coverage, and
financial status.
Checks patient account numbers and corrects any problems, seeking
advice from Central Registration as required. Ensures that all
appointment comment information is accurate and complete.
Enters all information accurately into OHSU databases or into the
medical record when necessary. Inspects insurance cards and/or
authorization notices. Explains and satisfies any necessary patient
signature requirements (including non-covered service forms).
Identifies and collects co-payments, provides receipts, and
completes necessary accounting procedures as needed. Notifies
clinical staff when patients arrive, monitors the length of patient
wait times and intervene as necessary.
Distributes medication lists to patients and prepares other duties
associated to clinic as needed.
Integrated Care:
Schedules associated clinical, diagnostic, or laboratory services;
obtains authorizations when necessary. Contacts primary care
physicians or their designees to obtain authorizations for care
when needed.
Scheduling activity may occur as part of check out processing, or
separately. Directs patients to appropriate providers for other
health care issues.
Completes and routes direct referrals to other clinical services.
Directs patient questions regarding billing and insurance payments
to appropriate staff.
One year of experience in a medical office setting, including
high-volume direct patient contact, scheduling of appointments and
may require experience obtaining managed care authorizations OR
One and a half years of work experience in a high volume direct
public contact position and 6 months experience in a medical office
setting.
The candidate must have a thorough knowledge of PAS policies and
procedures.
Candidates will have demonstrated advanced PAS user skills as well
as extensive knowledge of integrated care at OHSU.
Job Related Knowledge, Skills and Abilities (Competencies):
Appointment scheduling experience.
Basic computer keyboarding skills including typing of 40-50wpm.
Proficient computer skills including word processing.
Extremly high level of attention to detail.
Demonstrated problem solving and negotaition skills in resolving
patient concerns, scheduling challenges and managed care related
problems.
Communication and contact:
Communicates effectively both verbally and in writing with
superiors, colleagues and individuals inside and outside OHSU
Active listening skills; ability to deal with customers in
stressful situations; ability to remain calm under pressure
Relationships with others: Works effectively and relates well with
others including superiors, colleagues and individuals inside and
outside OHSU
Exhibits a professional manner in dealing with others and works to
maintain constructive working relationships
Excellent customer service skills both in person and on the
telephone
Ability to work in a collaborative, team-centered work environment
and provide helpful support in a timely manner
High level of integrity
Tolerance for ambiguity in a high workload, fast-paced
environment
Attendance and dependability: Can be depended on to report to work
at the scheduled time and is seldom absent from work; can be
depended upon to complete work in a timely, accurate and thorough
manner and is conscientious about assignments; willing to work
overtime as necessary depending on volume of work.
Education:
Experience:
Job Related Knowledge, Skills and Abilities (Competencies):
Knowledge of Epic systems.
Knowledge of OHSU network systems, including Outlook and Microsoft
Office products.
Knowledge of iQueue.
Clinic operating hours. Occasional extended hours, to include but
not limited to, evenings, weekends, and/or
holidays may be occasionally required.
Oregon Health & Science University values a diverse and culturally
competent workforce. We are proud of our commitment to being an
equal opportunity, affirmative action organization that does not
discriminate against applicants on the basis of any protected class
status, including disability status and protected veteran status.
Individuals with diverse backgrounds and those who promote
diversity and a culture of inclusion are encouraged to apply. To
request reasonable accommodation contact the Affirmative Action and
Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.
Recruitment ID: 2023-23012
External Company URL: dturner
Job Type: AFSCME union represented
Posting Department: Community Hematology Oncology - Beaverton
Posting Pay: $23.44 - $31.69
Posting FTE: 0.00
Posting Schedule: Monday through Friday w/ occasional weekends
Posting Hours: 8:00am - 5:00pm
HR Mission: Healthcare
Keywords: Oregon Health & Science University, Beaverton , PAS Resource Specialist - Relief (Beaverton), Other , Beaverton, Oregon
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