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PAS Resource Specialist - Relief (Beaverton)

Company: Oregon Health & Science University
Location: Beaverton
Posted on: May 28, 2023

Job Description:

OHSU is Oregon's only public academic health center. We are a system of hospitals and clinics across Oregon and southwest Washington. We are an institution of higher learning, with schools of medicine, nursing, pharmacy, dentistry and public health - and with a network of campuses and partners throughout Oregon. We are a national research hub, with thousands of scientists developing lifesaving therapies and deeper understanding. We are a statewide economic engine and Portland's largest employer. And as a public organization, we provide services for the most vulnerable Oregonians, and outreach to improve health in communities across the state.
The Patient Access Resource Specialist (PASR) gathers and records required information about patients,
provides customer services which includes confirming health insurance coverage, determining individual
financial obligations, verifying that necessary authorizations for care have been obtained, scheduling
physician office appointments, cancer treatment appointments, and ancillary appointments, and assisting patients in an office or practice setting.
Within this position you may be responsible for scheduling a high volume of complicated patient procedures and clinic appointments. You will serve as a liaison and information resources for physicians, nursing, other support staff and coworkers, referring physician offices, patients, and insurance companies. You will be required to answer incoming calls to the clinic, to schedule, transfer, or triage to a clinical team.
Within this role you will have responsibility to convey detailed, complicated information to patients and answer any patient questions or concerns within scope. Works closely with other clinics and treatment units for appointment coordination. Works reschedule and wait lists when necessary; Prepare and mail, fax, or email new patient information packets when necessary; Direct patients to appropriate providers for other health care issues; Complete and route direct referrals to other clinical services; Respond to patient messages in a variety of formats, including phone and electronic; Enter patient information accurately into the electronic medical record when necessary.
Arranged Care:

  • Coordinate high volume of complicated patient care appointments, procedures, and infusion treatments as directed by physician and/or nurse staff; Uses EMR and other systems as needed for scheduling.

  • Creates a medical record if needed. Provides personal reminders to patients about upcoming appointments. Serves as a liaison and information resource for physicians, and nursing support staff; Return patients messages (phone and/or electronic); Prepare and mail patient information packets; Direct patients to appropriate providers for other health care issues; Complete and route direct referrals to other clinical services; Enter patient information accurately into the electronic medical record when necessary.

  • Maintains a service-based working knowledge of oncology practice. Obtains prior medical records and studies if appropriate. Arranges for wheelchairs, interpreters, or other assistive devices as necessary to support safe, high-quality care. Other duties as assigned.

    Customer Service / Point of Service Operations:

    • Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, exemplary phone etiquette, face-to-face customer contact skills, high emotional intelligence including during stressful situations, utilization of available information technology, consistently following standard work, flexible coverage of internal service needs and the continuous application of process improvement methods and skills.

    • Greets patients and, where appropriate, checks them in prior to being seen by clinical staff. Gathers and/or verifies patient information including demographics, insurance coverage, and financial status.

    • Checks patient account numbers and corrects any problems, seeking advice from Central Registration as required. Ensures that all appointment comment information is accurate and complete.

    • Enters all information accurately into OHSU databases or into the medical record when necessary. Inspects insurance cards and/or authorization notices. Explains and satisfies any necessary patient signature requirements (including non-covered service forms).

    • Identifies and collects co-payments, provides receipts, and completes necessary accounting procedures as needed. Notifies clinical staff when patients arrive, monitors the length of patient wait times and intervene as necessary.

    • Distributes medication lists to patients and prepares other duties associated to clinic as needed.

      Integrated Care:

      • Schedules associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary. Contacts primary care physicians or their designees to obtain authorizations for care when needed.

      • Scheduling activity may occur as part of check out processing, or separately. Directs patients to appropriate providers for other health care issues.

      • Completes and routes direct referrals to other clinical services. Directs patient questions regarding billing and insurance payments to appropriate staff.

      • One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and may require experience obtaining managed care authorizations OR

      • One and a half years of work experience in a high volume direct public contact position and 6 months experience in a medical office setting.

      • The candidate must have a thorough knowledge of PAS policies and procedures.

      • Candidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU.

        Job Related Knowledge, Skills and Abilities (Competencies):

        • Appointment scheduling experience.

        • Basic computer keyboarding skills including typing of 40-50wpm.

        • Proficient computer skills including word processing.

        • Extremly high level of attention to detail.

        • Demonstrated problem solving and negotaition skills in resolving patient concerns, scheduling challenges and managed care related problems.

        • Communication and contact:

        • Communicates effectively both verbally and in writing with superiors, colleagues and individuals inside and outside OHSU

        • Active listening skills; ability to deal with customers in stressful situations; ability to remain calm under pressure

        • Relationships with others: Works effectively and relates well with others including superiors, colleagues and individuals inside and outside OHSU

        • Exhibits a professional manner in dealing with others and works to maintain constructive working relationships

        • Excellent customer service skills both in person and on the telephone

        • Ability to work in a collaborative, team-centered work environment and provide helpful support in a timely manner

        • High level of integrity

        • Tolerance for ambiguity in a high workload, fast-paced environment

        • Attendance and dependability: Can be depended on to report to work at the scheduled time and is seldom absent from work; can be depended upon to complete work in a timely, accurate and thorough manner and is conscientious about assignments; willing to work overtime as necessary depending on volume of work.


          • HS Diploma or advanced degree preferred.


            • Experience in a medical and/or oncology office setting.

              Job Related Knowledge, Skills and Abilities (Competencies):

              • Knowledge of Epic systems.

              • Knowledge of OHSU network systems, including Outlook and Microsoft Office products.

              • Knowledge of iQueue.

              • Clinic operating hours. Occasional extended hours, to include but not limited to, evenings, weekends, and/or

                holidays may be occasionally required.

                • Employee must have vehicle in order to travel between sites within the Community Hematology Oncology Unit.

                  Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or
                  Recruitment ID: 2023-23012
                  External Company URL: dturner
                  Job Type: AFSCME union represented
                  Posting Department: Community Hematology Oncology - Beaverton
                  Posting Pay: $23.44 - $31.69
                  Posting FTE: 0.00
                  Posting Schedule: Monday through Friday w/ occasional weekends
                  Posting Hours: 8:00am - 5:00pm
                  HR Mission: Healthcare

Keywords: Oregon Health & Science University, Beaverton , PAS Resource Specialist - Relief (Beaverton), Other , Beaverton, Oregon

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