Patient Intake Coordinator

Company: ATI Physical Therapy
Location: Beaverton
Posted on: May 26, 2023

Job Description:

Overview:Operational Outcomes:Be a vital part of ATI's team - expand upon your customer service and administrative experience while assisting in providing world class patient care.You have the ability to create a lasting first impression with our patients while harnessing your healthcare administration skills through patient intake, scheduling, referral management, and open communication with the clinic teams.Join a team that is committed to patient satisfaction! Work with industry leading therapists in our team-based environment and cultivate relationships within your community!Career Outcomes:You will expand your knowledge base and grow alongside exceptional clinic teams. You have the tools to cultivate your administrative health care experience and take your career to the next level!Other Benefits:You will receive an attractive total compensation packageBest in class, customizable benefits plan to include an exceptional 401k plan and the ability to add in and customize benefits like our popular pet insuranceAt ATI, we care about your work life balance. We want you to enjoy your time away from work by utilizing our competitive PTO planBeing a healthcare company, we understand what it means to feel safe and healthy. ATI provides a bank of sick time to use for emergenciesPaid holidays and floating holidaysYou will be a part of a company dedicated to working to redefine musculoskeletal healthResponsibilities:Responsible for in- and outbound multi-clinic phone, email, e-referral and fax management, with primary focus on accurate and timely patient intake and schedulingRequest and obtain relevant documents to ensure accurate patient registration, both at initial evaluation as well as ongoing documentation requests as needed and directed by ATI's Central Billing Office and Central Insurance Verification teamsEffectively triage and/or route inbound patient inquiries to the appropriate department and/or clinicSupport rescheduling efforts for existing patients in collaboration with support clinical teams, and aligned with ATI's operational standards and expectationsCollaborate with supporting Clinic Directors to ensure timely scheduling of new and existing patients to appropriate clinician schedulesOwn all elements of patient intake processing and workflows, including creation of patient accounts with ATI's systems, and timely management of appropriate work queuesMeet scheduling expectations based on defined parameters for each support clinic, including timely referral conversion and appropriate scheduling practicesAssist clinics with patient copay collection and authorization processes where neededQualifications:Required EducationHigh School Diploma or equivalentRequired ExperiencePrevious customer service experiencePreferred ExperiencePrior experience in healthcare office setting or call center environmentKowledge, Skills and AbilitiesDemonstrate superior communication skills, both written and verbalAbility to work as part of a team across multiple clinics and/or departmentsAbility to organize and manage multiple prioritiesResponsive: Communicates with a sense of urgency with patients and internal teammatesReliable: Punctual and dependable with attendance to workResponsible: Completes work tasks with accuracy in a timely mannerOperates with integrity: Ensures work contributes positively to ATI's standards and practicesEmpathy: Leads with an outward patient/customer-centric communication style to create instant connections with ATI's customer base and teammatesTechnology: must possess basic computer and telephony skills, knowledge of MS Office required. Experience with medical software preferred

Keywords: ATI Physical Therapy, Beaverton , Patient Intake Coordinator, Other , Beaverton, Oregon