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Law Firm Front Desk

Company: Reynolds Defense Firm
Location: Beaverton
Posted on: May 15, 2023

Job Description:

What Matters Most:

--- You are authentic, kind, and compassionate and it shows
--- You bring a high level of professionalism
--- Excellent customer service and phone skills
--- Strong computer skills/learning quickly
--- 100% In-office role

--What you'll do in the role:As the Front Desk Assistant for Reynolds Defense Firm, your role is an integral part of making sure that our clients' experience is consistently high quality. You are the first point of contact and set the stage for all interactions clients will have at Reynolds Defense Firm. You confidently answer client questions, gather information, and assure them they are in good hands with Reynolds Defense Firm. You won't just be answering phone calls, you'll be establishing a true human connection with each person you talk to!
What you bring to the role:The ideal candidate is service-oriented and has experience talking with a wide variety of clients/customers. You know how to manage a conversation while also connecting with the person on the other end. You bring strong administrative skills and a high level of professionalism which you use to set a positive and helpful tone with our clients. You are able to handle multiple tasks at once, have strong problem-solving skills, and can change gears quickly when needed.
You are solid - to us, this means you are honest, confident, compassionate, sincere, trustworthy, empathetic, courageous, smart, kind, and genuine.
You have drive - no phoning it in. You are willing to work hard to achieve your goals and you have pride in your work product. You are adaptable and can roll with change. You can also anticipate outcomes, you are proactive, and you strive to improve, both personally and professionally, every day.
You lean forward in life - you have a presence that is self-confident but not egotistical.
You are a team player - RDF rises or falls as a firm, not as individuals. You are level-headed, professional, good-natured, and you don't take yourself too seriously. You remain upbeat in difficult times. You are prepared to pull your own weight at RDF, recognize that sometimes that isn't enough, and pull some more. No drama.

The Front Desk Assistant serves as the first point of contact for clients, communicating company messaging and conveying confidence in our ability to assist them. This position has pride of 'ownership' in being part of the client intake and marketing process and setting the standard for all other interactions the clients will have. The Front Desk Assistant is responsible for greeting, assisting, and providing information to clients over the phone and in person, and performs a variety of clerical and client care tasks.
Essential Duties & Responsibilities
--- Answer main phone line, triage, and transfer calls
--- Greet and assist visitors while creating and maintaining a friendly and welcoming environment
--- Use company guidelines to screen prospective new clients (PNCs), gather information about their cases, and schedule S1 phone calls
--- Enter PNC contact and information data into the database
--- Prepare and send daily marketing letters
--- Prepare and mail new hire folders to new clients
--- Maintain tidy breakrooms, copy rooms, and conference rooms including daily emptying of the dishwasher, restocking paper products, snacks, soap, etc.
--- Manage office supply inventory and order office supplies, breakroom snacks, paper products, etc.
--- Take in-person and over-the-phone payments as needed
--- Serve as backup for running payments for the finance department
--- Receives mail, documents, packages, and courier deliveries and distributes items to staff
--- Maintain conference room schedule, set-up, and clean up after conference room meetings
--- Provide phone and front desk training for other RDF staff as needed
--- Performs other related duties as required and assigned

Required Education and Experience
--- High school diploma or equivalent required
--- Minimum 3-5 years of general work experience
--- Minimum 1 year of clerical or customer service experience required

Required Skills and Abilities
--- Intermediate proficiency in customer service with the ability to manage interactions in line with company messaging and vision
--- Excellent communication skills
--- Excellent attention to detail
--- Ability to work independently to identify and solve problems
--- Ability to organize and prioritize work
--- Ability to respond to common inquiries and questions from internal and external customers
--- Ability to operate office machines including copiers, scanners, phone and voicemail systems, and personal computer
--- Intermediate proficiency with Microsoft Office Suite and comfortable learning and using new software programs

About Company:
Reynolds Defense Firm specializes in representing good people facing DUI charges. We change people's lives by helping them understand why they were arrested, and by giving them the tools and encouragement to address the real problems in their lives. Our passion is helping the clients create success stories, both in the courtroom and in life.

At Reynolds Defense Firm, we have a solid team of authentic and caring attorneys and staff members who believe that being your best self includes helping others; they love to work for an organization that holds that same belief as the foundation of our company culture. Our firm takes fantastic care of clients, and our employees help make a real difference in people's lives, all while working in a fun and collaborative environment.

Keywords: Reynolds Defense Firm, Beaverton , Law Firm Front Desk, Other , Beaverton, Oregon

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