Order Entry Specialist (Onsite In Beaverton)

Company: Aston Carter
Location: Beaverton
Posted on: March 20, 2023

Job Description:

Job Description:The Order Fulfillment Associate or (Customer Support Specialist I) is responsible for processing orders using our Enterprise Resource Planning (ERP) system, managing the order through the fulfillment process using a ticketing system and providing customers with the highest level of service possible.Day to day: Process purchase orders in the ERP system, accuracy and attention to detail are key. Review PO's against quotes, resolve customer PO issues that may arise. Essential Functions:

• Use company CRM system to manage work queue and verify customer product certifications
• Review purchase orders against quotes to verify pricing before booking into the ERP system
• Work with sales team to obtain approval on drop-ship orders and to verify discounts listed on purchase orders are valid
• Utilize company ERP system to process purchase orders accurately and efficiently before processing purchase orders
• Respond to customer inquiries and provide speedy and thorough resolution to customer issues to ensure customer satisfaction
• Handle day-to-day correspondence via email & phone (approx.10 calls a day max) the majority of communication will be via email correspondence.
• Answer customer inquiries via phone and email regarding lead time, the status of purchase orders, back-ordered materials, etc.
• Work with customers to resolve pricing issues on PO's as they occurSecondary Functions:
  • Work with sales operations team to prioritize orders as needed when inventory is limited
  • Build rapport with new and repeat customers by providing exceptional customer service through email and phone interactions.
  • Review and execute change orders/correction requests
  • Other duties as assigned by SupervisorSkills & Qualifications:The successful candidate will possess the following combination of experience, knowledge and skills:
    • High School Diploma/GED plus at least 6 months relevant experience
    • Excellent written and verbal communication skill
    • Ability to collaborate with a diverse cross-functional team spread throughout the country
    • Knowledge of Microsoft Office suite (Excel, Word, Outlook, Teams)
    • Ability to prioritize, manage multiple tasks and meet daily deadlines
    • Embrace continuous improvement philosophyFor more information contact Morgan at or About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Beaverton , Order Entry Specialist (Onsite In Beaverton), Other , Beaverton, Oregon