Customer Retention Representative

Company: Saela
Location: Beaverton
Posted on: January 24, 2023

Job Description:

Job Description:As a Customer Service Specialist, you will receive calls and reach out to customers to maintain customer loyalty and satisfaction. You will also be responsible for tasks that will ensure that the local branch runs smoothly and efficiently. You will exemplify empathy and excellent communication as you work with our customer base, branch management, and the retention team.What We Offer:$20 - $22 / hour base with additional commissionMedical, dental, and vision insuranceLife insurance401(k) with Company MatchOpportunities for growth and advancementQualifications:1+ years of call center customer service experiencePreference given to those with 6+ months of sales or customer retention experienceEmpathy: You are empathetic and know how to build value while finding common ground and supporting customersCustomer Relations: You engender trust and rapport, actively listen, and validate customers while providing solutionsDynamic: You are a proven team player and have a focused and persistent work ethic. You are also comfortable with a changing environment where responsibilities may shiftWhat to Expect:You will receive inbound calls from other departments to speak with customers regarding requests to cancel their serviceYou will contact customers who desire to cancel their service or who have already canceled and collaborate with the customer to find solutionsYou will apply principles of retention and assist customers interested in renewing servicesYou will provide exemplary customer advocacy to resolve customer issues and improve Saela's servicesYou will receive weekly mentoring from leadership to support you in developing your communication and customer care skills and achieving your personal goalsYou will support the branch with collections, monthly trainings, daily/weekly/monthly tasks, and daily scoreboardsYou will oversee outgoing calls for new customers and customers that require additional supportCompany Description:Saela excels in pest control service and creating a happier tomorrow for all. We pride ourselves on our culture; creating long-term opportunities for employees and customers is the foundation of our company.Saela is an Equal Opportunity Employer.We look forward to meeting you!

Keywords: Saela, Beaverton , Customer Retention Representative, Other , Beaverton, Oregon