Customer Retention Representative
Company: Saela
Location: Beaverton
Posted on: January 24, 2023
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Job Description:
Job Description:As a Customer Service Specialist, you will
receive calls and reach out to customers to maintain customer
loyalty and satisfaction. You will also be responsible for tasks
that will ensure that the local branch runs smoothly and
efficiently. You will exemplify empathy and excellent communication
as you work with our customer base, branch management, and the
retention team.What We Offer:$20 - $22 / hour base with additional
commissionMedical, dental, and vision insuranceLife insurance401(k)
with Company MatchOpportunities for growth and
advancementQualifications:1+ years of call center customer service
experiencePreference given to those with 6+ months of sales or
customer retention experienceEmpathy: You are empathetic and know
how to build value while finding common ground and supporting
customersCustomer Relations: You engender trust and rapport,
actively listen, and validate customers while providing
solutionsDynamic: You are a proven team player and have a focused
and persistent work ethic. You are also comfortable with a changing
environment where responsibilities may shiftWhat to Expect:You will
receive inbound calls from other departments to speak with
customers regarding requests to cancel their serviceYou will
contact customers who desire to cancel their service or who have
already canceled and collaborate with the customer to find
solutionsYou will apply principles of retention and assist
customers interested in renewing servicesYou will provide exemplary
customer advocacy to resolve customer issues and improve Saela's
servicesYou will receive weekly mentoring from leadership to
support you in developing your communication and customer care
skills and achieving your personal goalsYou will support the branch
with collections, monthly trainings, daily/weekly/monthly tasks,
and daily scoreboardsYou will oversee outgoing calls for new
customers and customers that require additional supportCompany
Description:Saela excels in pest control service and creating a
happier tomorrow for all. We pride ourselves on our culture;
creating long-term opportunities for employees and customers is the
foundation of our company.Saela is an Equal Opportunity Employer.We
look forward to meeting you!
Keywords: Saela, Beaverton , Customer Retention Representative, Other , Beaverton, Oregon
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