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Guest Service Representative

Company: Element
Location: Beaverton
Posted on: January 19, 2023

Job Description:

COMPANY OVERVIEWThere is a focus on wellness for both our guests and associates here at Element. If it is in your nature to help others relax, strike balance, and connect with the world, you would be a great fit for the team at Element. Our team members are difference makers that are down to earth with green living and are motivated to strive for balance in their world and the one around them.
We would like to welcome you on a journey to inspire wellness, sustainability and balance becoming part of the Element family! We are always looking for great people who are passionate, committed to being the best, and ready to jump into any situation to give a helping hand. With a variety of positions, we are confident you will find the perfect fit for you within our hotel. If you are a positive person and have a genuine interest in the well-being of others around you, we invite you to apply today! - -JOB SUMMARYAs Guest Service Representative, you are the first and last impression on our guests. You are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and surrounding areas. - If you are friendly, personable, and have a talent for connecting with individuals from all walks of life, this may be just the job for you!RESPONSIBILITIES
Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
Book guest hotel reservations.
Register guests to the hotel, verifying reservation, personal information and securing payment information.
Answer and route calls as appropriate; take guest messages with accuracy.
Promote the brand loyalty program and provide recognition and benefits to all present members.
Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner.
Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
Responsible for cash drawer contents and transactions during shift.
Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
Process all market and retail transactions for the guests.
Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
Maintain appropriate market inventory levels, restocking when necessary.
Handle confidential information, including guest records, with a high degree of integrity.
QUALIFICATIONS
High School Graduate or GED required.
Knowledge of front desk operations and procedures, guest services and hotel services.
Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
Able to work independently and desire to participate as part of a team.
Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Demonstrate genuine care for customers and employees.
Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
Able to work in a fast-paced environment.
BENEFITS
Associate Hotel Discounts Worldwide!
PTO Accrual from day one!
Health, Dental and Vision Insurance
401(k) with Employer Match
Short Term & Long Term Disability Insurance
Paid Life Insurance
Employee Assistance Program

Keywords: Element, Beaverton , Guest Service Representative, Other , Beaverton, Oregon

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