Guest Service Representative
Company: Element
Location: Beaverton
Posted on: January 19, 2023
|
|
Job Description:
COMPANY OVERVIEWThere is a focus on wellness for both our guests
and associates here at Element. If it is in your nature to help
others relax, strike balance, and connect with the world, you would
be a great fit for the team at Element. Our team members are
difference makers that are down to earth with green living and are
motivated to strive for balance in their world and the one around
them.
We would like to welcome you on a journey to inspire wellness,
sustainability and balance becoming part of the Element family! We
are always looking for great people who are passionate, committed
to being the best, and ready to jump into any situation to give a
helping hand. With a variety of positions, we are confident you
will find the perfect fit for you within our hotel. If you are a
positive person and have a genuine interest in the well-being of
others around you, we invite you to apply today! - -JOB SUMMARYAs
Guest Service Representative, you are the first and last impression
on our guests. You are responsible for check-in, check-out, front
desk operations, market sales and all other guest interactions. You
strive to exceed established standards at every opportunity and
take pride in the overall look and feel of the front desk, lobby,
and surrounding areas. - If you are friendly, personable, and have
a talent for connecting with individuals from all walks of life,
this may be just the job for you!RESPONSIBILITIES
Ensure every guest is greeted and welcomed in a unique and
personable way upon arrival.
Book guest hotel reservations.
Register guests to the hotel, verifying reservation, personal
information and securing payment information.
Answer and route calls as appropriate; take guest messages with
accuracy.
Promote the brand loyalty program and provide recognition and
benefits to all present members.
Anticipate guests' needs and respond timely, efficiently,
appropriately and in a friendly manner.
Assist in resolving guest complaints regarding service and/or
accommodations, whether handling on own, or elevating to managerial
level.
Responsible for cash drawer contents and transactions during
shift.
Maintain accurate records including cash flows, registration cards,
reservation cards, and property walks.
Process all market and retail transactions for the guests.
Assist in handling mail and other electronic communication and
provide guests with information regarding hotel facilities and
local attractions.
Maintain appropriate market inventory levels, restocking when
necessary.
Handle confidential information, including guest records, with a
high degree of integrity.
QUALIFICATIONS
High School Graduate or GED required.
Knowledge of front desk operations and procedures, guest services
and hotel services.
Proficiently speak, read, write, and comprehend the English
language. Ability to speak other languages in a multicultural work
environment can be extremely helpful in facilitating good
communication among all hotel team members and guests.
Able to work independently and desire to participate as part of a
team.
Possess proficient computer skills including proficient knowledge
of MS Office products, knowledge of brand operating systems
preferred.
Able to use tact and understanding when dealing with a variety of
customer service problems, including stressful and highly emotional
situations.
Possess high school graduate level mathematical aptitude, know
standard cash handling procedures and knowledge of computerized
cash register systems.
Demonstrate genuine care for customers and employees.
Comfortable conversing with individuals from a variety of
backgrounds and at all organizational levels.
Able to work in a fast-paced environment.
BENEFITS
Associate Hotel Discounts Worldwide!
PTO Accrual from day one!
Health, Dental and Vision Insurance
401(k) with Employer Match
Short Term & Long Term Disability Insurance
Paid Life Insurance
Employee Assistance Program
Keywords: Element, Beaverton , Guest Service Representative, Other , Beaverton, Oregon
Click
here to apply!
|