Customer Account Rep
Company: Unbound Renewable Energy Inc
Location: Beaverton
Posted on: January 19, 2023
Job Description:
Job DescriptionReporting to the Customer Support Supervisor, the
Customer Experience Advocate will work in a customer fulfillment
and post order delivery role. You will be to the key point of
contact and the liaison between the customer and Unbound Solar to
ensure the best customer experience possible. At Unbound, customer
experience is everything. This position is located in our
Beaverton, Oregon office.Key Responsibilities
- Act in a consultative manner: build rapport, listen, and
communicate to understand customer problem(s), need, expectation
and timeline.
- Engage customers 1-on-1 via phone and email on a regular basis
to assist with order status, permitting, shipment tracking,
delivery issues or damage, and any accounting concerns.
- Meet the customers needs while meeting company goals and
expectations
- Exercise abilities to solve problems, come up with solutions,
communicate effectively with co-workers, customers, and upper
management
- Perform at a high level to meet and exceed customer experience
targets
- Utilize all provided technologies including but not limited to
HubSpot, and Accumatica (ERP) in performance of daily duties.
- Participate in Unbound provided trainings to increase knowledge
on smart energy products
- Work collaboratively with all Unbound departments to provide
best experience for customers to Live Unbound!About You You possess
a minimum of a High School diploma, or equivalentYou have
successfully worked in customer facing role(s): ie. inside sales or
customer support You have intermediate to advanced computer skills
to utilize our web-based applications in an Apple/Google formatYou
have excellent communication skills - both written and oralYou have
the ability to maintain composure in high stress situations, and
can de-escalate You are organized, effective and efficient in a
fast-paced work environment often times with multiple
priorities.You are a self-motivated, quick thinker, and can solve
problemsby Jobble
Keywords: Unbound Renewable Energy Inc, Beaverton , Customer Account Rep, Other , Beaverton, Oregon
Didn't find what you're looking for? Search again!
Loading more jobs...