Advice Nurse - RN Hybrid
Company: Metropolitan Pediatrics, LLC
Location: Beaverton
Posted on: January 15, 2023
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Job Description:
Our Advice Nurse openings are eligible for our sign on bonus of
$1000 for full-time and $500 for part-time.This hybrid position
could be scheduled in clinic and/or remote based on business need.
Responsible for phone triage, providing education of medical
conditions and advice to families and patients. When in clinic also
responsible for collaborating with clinic staff/providers to create
care plans, assisting providers with in clinic procedures to
include difficult blood draws and catheters and medical emergency
response.Essential FunctionsProvide current and accurate advice for
metro patients and families by telephone in a professional and
courteous manner. Schedule follow-up appointments, as necessary, at
all sites.Provide onsite triage for provider in the clinic, based
on business needs.Assist provider with clinical procedures when
necessary and collaborate to create a plan of care for each
patient.Update Electronic Medical Record (EMR) with relevant
information.Present educational topics to patients, families, and
peers.Maintain confidentiality of sensitive patient information at
all times.Maintain exceptional patient relations, responding to
inquiries, concerns, and complaints from parents or families.Meet
or exceed ER follow-up benchmark, and participate in other quality
measures, as assigned.Provide backup coverage for staff as needed,
administering vaccinations, and rendering treatment for pediatric
patients.Successfully work in a fast-paced, changing environment
with effective time management and ability to multitask and
prioritize workload.Participate in site-specific and clinic-wide
initiatives on an ongoing basis.Contribute to team effort by
accomplishing related goals and results as needed.Attend and
actively participates in huddles and team meetings, remote or in
clinic as needed.Display high standards of office conduct.Punctual,
regular, timely, and dependable attendance.Secondary
FunctionsParticipate in training a new employee when
applicable.Other duties as assigned by manager.Specific Job
SkillsExcellent professional interpersonal, communication,
telephone, customer service, time-management, problem-solving, and
decision-making skills are essential.Ability to be self-motivated
and efficient in a WFH or hybrid work environment, meeting any
productivity targets.Pediatric care knowledge for advice and
triage.Ability to write SOAP (Subjective, Objective, Assessment,
and Plan) notes.Knowledge of community resources for patients with
complex medical issues.Current clinical knowledge and presentation,
teaching, and mentoring skills.Ability to perform basic
math.Ability to conduct ongoing interpersonal interactions and
analyze and solve problems.Ability to actively participate in team
development and team-oriented processes.Working experience using
computer hardware/software required.Fluent English.Job
ScopePerforms duties in a hybrid position both in Clinic/Remote
with minimal supervision, operating from established and well-known
procedures. Decisions are based on regular and recurring work
situations. Mistakes and/or errors may result in directly affecting
patient care, disrupting scheduled patient flow, holding up
insurance billing, causing poor patient relations, and/or damage to
patient care services, all of which can have negative financial
implications for the organization.Job ConditionsWorking conditions
include working with others in a team setting and frequent
interruptions. Other working conditionsinclude extensive phone and
computer work. When WFH, entire shift will be phone/computer
work.Interpersonal ContactsThis position has both internal and
external contacts. The most common internal contacts are with own
site staff and supervisor. The most frequent external contacts are
with patients and families. Both types of interactions involve
information exchange and extensive problem solving. The majority of
contact with external customers takes place over the telephone. At
least 90% of all contacts are with external customers while 10% are
with non-customers or internal customers.Education/
ExperienceCurrent RN License in the State of Oregon required.Degree
from an accredited nursing program.Minimum of 3 years of experience
in a family practice or pediatric clinical setting, preferably
giving advice and performing triage.Previous experience using
Barton Schmitt Pediatric Protocols preferred.Current CPR
certification required.PALS or PEARS certification
preferred.Understanding of clinic workflow required.Experience with
Electronic Medical Records.
Keywords: Metropolitan Pediatrics, LLC, Beaverton , Advice Nurse - RN Hybrid, Other , Beaverton, Oregon
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