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HR Shared Services Specialist

Company: Central City Concern
Location: Beaverton
Posted on: November 25, 2022

Job Description:

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families impacted by homelessness, poverty, and addictions in the Portland metro area. CCC values and celebrates diversity and we hire skilled and passionate people to meet our mission through outcome-based strategies that support personal and community transformation.

Central City Concern is hiring an HR Shared Services Specialist to join our team!

The HR Shared Services Specialist (HRSSS) provides employee experience-focused, responsive and consistent HR services to managers, employees, and stakeholders. The HRSSS operates as the first point of contact for all HR-related questions and supports employee life-cycle processes, programs and policies.


  • Provide day-to-day support to employee and manager populations on a vast array of HR-related inquiries, emails, and cases leveraging our HR Central ticketing system
  • Serve as front-line support for employee life cycle processes and programs, with consistency
  • Take ownership of inquiries ensuring accurate, prompt, and consistent resolution or redistribution by following established channels and exceeding expectations of a positive employee experience
  • Post opportunities for employment on CCC's website and with all internal and external sources according to CCC guidelines, Manager's request, and union contract stipulations in a timely manner
  • Responsible for efficient new employee onboarding: conduct pre-employment screenings including background checks, drug testing, and gathering of appropriate documents as well as new employee orientation from a diverse population of employees
  • Responsible for verifying that all new and transferring employees have met pre-employment screening requirements in a timely manner before beginning work
  • Responsible for adequate new hire documentation for personnel files
  • Maintain superior knowledge of HRSS resources, business processes, and standard operating procedure
  • Manage HR data in Ultimate Software, including support of electronic files, reporting, and audit activities
  • Provide support for other HR programs including but not limited to Health & Wellness Benefits, Leave of Absence, Learning, and Development, Employment Verification
  • Partner with other internal departments such as HRIS, Payroll, Finance, IT, Security, Benefits, and Stock Services to ensure data accuracy and drive employee experience through continuous improvement
  • Perform Learning Management System administrative duties
    • Organizational skills; ability to prioritize and meet deadlines.
    • Excellent verbal, written, and interpersonal communication skills are required.
    • Comfort communicating with and supporting employees at all levels of the organization.
    • Ability to work effectively in high-pressure situations and maintain confidential and highly sensitive information.
    • Completing numerous tasks and priorities while meeting deadlines/SLAs is required.
    • Proficiency in MS Office (Outlook/Word/Excel/PowerPoint) required the ability to work independently.
      • High school diploma or completion of G.E.D. Human Resource Management degree or certificate preferred
      • Minimum 2 years of HR experience, preferably in various HR disciplines
      • At least 1 year of experience is preferred in an HR Shared Services/centralized customer service environment
      • Proficiency in Ultimate Software or comparable Human Capital Management system
      • Experience with Learning Management System administration preferred
      • Must adhere to the agency's non-discrimination policies
      • Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity

        Central City Concern offers an incredible benefits package to our employees!
        • Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
        • Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year,
        • 10 paid Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.
        • Comprehensive Medical, Vision, and Dental insurance coverage.
        • Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance.
        • Sabbatical Program offering extended time off at years 7, 14, and 21.
          This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

          CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and prioritize the active inclusion of diverse staff.

          As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

          Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

          The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Associated topics: benefit analyst, benefit specialist, compensation consultant, compensation specialist, global compensation, incentive compensation consultant, incentive compensation specialist, payroll, payroll analyst, wellness

Keywords: Central City Concern, Beaverton , HR Shared Services Specialist, Other , Beaverton, Oregon

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