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FAN-Family Mentor

Company: Central City Concern
Location: Beaverton
Posted on: November 25, 2022

Job Description:

This position supports recovering and formerly homeless families living in Alcohol and Drug-Free Community (AFDC) housing by providing advocacy, family mentoring, and other support. The Mentor acts to ensure the stability of families and assigned properties, and will be familiar with and able to access resources for residents, including childcare, employment assistance and training, transportation and other services. The Family Mentor will be someone who is comfortable and advanced in his or her own recovery, and will have a good understanding of professional boundaries and appropriate behavior. S/he will have the skills needed to support and assist residents in maintaining recovery, retaining housing, parenting safely and effectively, and achieving self-sufficiency.

TITLE: Family Mentor

Monday - Friday 8.00am-4.30pm



Maintain active caseload and function as mentor and resource specialist to families in ADFC housing complexes.

Connect families to recovery support systems and programs.

Conduct initial assessment of family competencies and needs, according to FAN program guidelines

Work collaboratively with families to develop FAN Service Plans (FSP), monitor FSP's, and formally review FSP's every 90 days.

Identify and facilitate clients' access to other community resources.

Attend meetings and trainings as required.

Develop and maintain current resource directory of available services, including childcare, housing, clothing, furniture, food programs, recreation, transportation, legal services, employment and training.

Coordinate property maintenance, repairs, management, and tenancy with CCC Family Housing Portfolio Manager as needed, and promptly relay any concerns regarding property.

Work with referral agencies (including residential and outpatient treatment providers) to facilitate family transition plan.

Ensure stability of clients and housing complexes in caseload.

Cultivate and maintain positive working relationships with families, and other community resources.

Monitor the safety of all residents, including children, and inform authorities about unsafe situations when necessary

Closely follow FAN protocols for emergency situations and critical incidents

Develop and maintain good working relationships with DCJ, DHS, child welfare and other agency staff to maximize client success.

Maintain records and documentation in accessible and legible form.

Ensure that all records are current, and client interactions meet applicable State and Federal guidelines and regulations.

Carry a case load of High Resource using families.

Attend planning and wrap around meetings with community partners.

FAN Mentor will identify and meet any remaining needs, such as accessing food programs, finding clean clothing, child care, treatment and recovery activities, maximizing services from DHS, Child Welfare and other agencies, transportation, and accessing other services (such as mental health treatment and legal services) as needed.

Family Mentor will help residents develop better coping and parenting skills, keep them engaged in recovery and learn (or re-learn) skills needed to survive in mainstream society, like how to shop and prepare nutritious meals on a tight budget, managing family finances, and developing job skills.

Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security.


Perform unit lock outs with Property Management.

Report vacancies to Program Coordinator within 24 hours of move out

Report all physical property deficiencies to be placed as work orders to Housing

Assist Occupancy with residents who do not comply with re-certifications in a timely manner.

Carry a cell phone and be on-call after hours for emergencies

Contact Property Management when after hour emergencies occur.


Understanding of chemical dependency as a disease, including treatment and intervention methods.

Ability to understand and support self-sufficiency, re-unification, treatment and discharge plans developed by other agencies

Knowledge, training and/or experience in infant, child and adolescent development, the ability to model developmentally appropriate interactions with children and adolescents, and the ability to spot developmental concerns that may call for further assessment

Knowledge, training and/or experience regarding positive parenting and healthy family dynamics

Ability to work both as a team member and independently to achieve program goals.

Understanding of HIPPA, confidentiality and boundaries, and a demonstrated ability to incorporate into daily job performance.

Ability to understand and implement self-sufficiency, treatment or discharge plans developed by other agencies.

Knowledge, training and/or experience in early childhood developmental issues and healthy family dynamics, and ability to model or communicate these to clients.

Ability to clearly communicate expectations and consequences to clients/tenants and their families and guests.

Ability to manage complex and multiple tasks and prioritize appropriately.

Demonstrated knowledge of community and social agencies, and self-help groups.

Sufficient manual dexterity and physical ability to perform assigned tasks.

Ability to communicate clearly and concisely both verbally and in writing.

Comfortable working with people from a diverse range of ethnic and socio-economic backgrounds, including those with dual diagnoses or other disabilities who may display hostility.

Ability to respond appropriately to residents' complaints and grievances

Ability to recognize and acknowledge the limits of own ability and expertise, and a willingness to seek information, help or support whenever appropriate

Detailed oriented; ability to maintain accurate records and necessary paperwork.

Knowledge of and ability to utilize de-escalation techniques, when encountering volatile situations...

Ability to effectively communicate with clients, their guests and children; co-workers; corrections personnel, police, child welfare workers and other community referents.

High degree of comfort and sufficient advancement in personal recovery to appropriately facilitate clients in theirs.

Demonstrated understanding of professional and personal boundaries in the workplace.


GED or High school Diploma required

Certified recovery mentor or ability to obtain certification within 6 months of hire.

Documented experience in human or social services, working with low-income families.

At least one year experience working or volunteering with children (e.g., school, daycare, youth programs, etc.).

Flexible work schedule required; may include some evenings and weekends.

Must pass a pre-employment drug screen, TB Test, and background check.

Have or be willing to obtain a standard First Aid Certificate and a CPR/Adult and CPR/Infant-child certificates prior to employment.

Must possess a current driver's license, access to a vehicle, qualify as an Acceptable Driver as designated in Central City Concern's Fleet Safety policy. Must pass an initial driver training within 60 days of being an approved driver and continued recertification training. Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.

Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.

Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol

Must generally have the ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects and climb stairs, with reasonable or no accommodation.

Must adhere to all Agency nondiscrimination policies.

Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Central City Concern, Beaverton , FAN-Family Mentor, Other , Beaverton, Oregon

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