USA-0130c-color & Curl Concierge
Company: Sally Beauty Supply
Posted on: November 20, 2022
Job Title: Color & Curl Concierge
The Color & Curl Concierge is our steward to the industry
demonstrating our dominance in all things color related and in
talent development, technical, business and selling skills. The
Concierge maximizes sales by maintaining and expanding (opening new
doors) a customer base through market analysis, selling approved
beauty products, introducing new products and concepts, providing
customer service, conducting product education in store and
virtual. Offering color & curl/texture consulting services to
professional beauty salons, barbers, spas, schools and licensed
Primary Duties Grow Yourself
15% Dominate the industry in talent development, technical and
Passionate desire to learn and grow. Striving for continuous
improvement while owning personal development and growing
techniques to generate new customers.
Schedule, prepare and follow through on business development days
to increase product knowledge and develop professional vendor and
Remain agile to changes in the market while building industry
knowledge and intuition to be able to be nimble in order to react
to a competitive market.
Be the Category expert in Color & Curl/Texture, sharing information
with team and customers.
Create an organized work environment and workflow to be able to
most efficiently service customers.
Grow Team and Culture
15% Communicate upward and cross functionally regarding calls,
visits, orders, status of sales progress, follow-up plans and any
assistance needed. Attend all meetings, functions and events and
maintain regular contact as established by the Company or
Conduct effective basic in-store/salon and virtual education.
Determine customers' needs and offer products and services to best
align their products and needs.
Conducts periodic meetings to keep employee relations at a high
level and to keep employees informed of relevant information by
utilizing leadership skills.
Initiate business relationships that gain customers' trust and
confidence so that selling and customer service can be delivered
Grow the Business
70% Develop and review market analysis, organization of prospect
funnel process, opening new accounts with follow up and follow
Meet or exceed established metrics, color growth goals as well as
other standards and expectations that may be created.
Establish technical expertise pertaining to products and
With consideration for salon accounts, implement marketing and
merchandising programs, and survey assignments to complete social
marketing services to support store business.
Utilize Social Media to drive business and market customer and
Create customer profile system for each major account, containing
pertinent account data and facts that accurately outline marketing,
sales, and merchandising strategy levels for each.
Responsible for ensuring all customer service issues and questions
are resolved in a timely, appropriate and effective manner. Key
point of contact for customers to resolve questions, issues or
disputes along with store manager in the categories of color and
Ensures all store opening and closing procedures are performed
Maintains a high standard of color and curl merchandising,
placement, store signage, and proper display techniques to ensure
the creation of an inviting atmosphere for customers. Coordinates
the Company's special promotion activities in these categories.
Owns inventory accuracy with cycle counts in store, keeping shelves
stocked, and monitors turn of color and curl products.
Communicate with our corporate partners on emerging trends, styles
Utilizing purposeful and effective cold-calling techniques to
generate new customers.
Strictly comply with established procedures regarding the
processing of returns and/or approved conversions.
Timely completion of assignments and projects that may be
Strictly comply with company safety procedures - city, state and
Experience and Skills Required
* One year retail or full service sales.
* Licensed cosmetologist highly preferred.
* Reliable transportation to effectively service designated store
* Working knowledge of retail sales, inventory control systems and
visual merchandising is strongly preferred.
* Strong Microsoft Office, specifically Excel and PowerPoint,
Oracle, and POS applications.
* Comprehensive knowledge of computers, mobile devices and social
* Ability to travel to shows and sales meetings a minimum of 3
times a year.
* Ability to work in a constant state of alertness and a safe
* Is committed to working scheduled hours and has the flexibility
to work additional hours based on changing business needs.
* May be required to work in other stores and in field at
* Strong time management and organization skills and the ability to
successfully manage multiple projects at once.
* Ability to present a professional image and interact positively
with the public.
* Strong written and verbal communication skills, at all levels
within and outside the organization.
Nature and Extent of Direct or Indirect Controls Exercised
Task Level High Departmental/Division Level High
Project Level High Consultative Level High
The amount of discretion or freedom this position has
Strict Adherence to Guidelines
Interprets and Adapts Guidelines
Develops and Implements Guidelines
Working Conditions /Physical Requirements
The work environment involves everyday risks or discomforts which
require normal safety precautions typical of such places as
offices, meeting and training rooms, retail stores, and residences
or commercial vehicles, e.g., use of safe work practices with
office equipment, avoidance of trips and falls, observance of fire
regulations and traffic signals, etc.
Standing and Walking
Bending and Twisting neck
Bending waist (forward or sideways)
Climb and Balance
Stoop and Kneel
Squatting (crouch or sit on one's heels)
Reaching with Hands and Arms
Lifting up to 25 lbs.
Keywords: Sally Beauty Supply, Beaverton , USA-0130c-color & Curl Concierge, Other , Beaverton, Oregon
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