IS Customer Support Specialist

Company: TEKsystems
Location: Beaverton
Posted on: January 15, 2022

Job Description:

Description:

One of Oregon largest health care companies is looking to bring on 10 full time SD techs to add to their current team of 50. There call volume has increased due to several factors and hold times are currently over 25 mins. They will be supporting internal employees including doctors and nurses along with admin staff. They can support password resets and even take ER calls if pc's or applications are down. They take about 30 calls per tech per day and use ServiceNow on the call center.

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Skills:

MS Office, Explorer/Chrome, customer service

Top Skills Details:

1. 6 months to 1 yr experience in high call volume environment.

2. 6 months to 1 yr experience support Windows OS's and Office Suite

3. 6 months to 1 yr supporting applications/browsers

Additional Skills & Qualifications:

Very strong customer service skills and writing skills.

Reliable and attendance is huge! Missing 6 days within contract duration could be grounds for termination

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Beaverton , IS Customer Support Specialist, Other , Beaverton, Oregon