IT Support Specialist - Internal IT

Company: Atmosera & Wintellect LLC
Location: Beaverton
Posted on: November 22, 2021

Job Description:

What we are looking forAtmosera is looking for a strong team player who has a passion for creating an exceptional employee experience!The IT Support Specialist will be responsible for the internal employee experience and owning the company's Corp IT. This will include diagnoses and resolution of internal requests, through email, phone calls, and tickets via the company ticketing system as well as employee onboarding & offboarding, asset management andWhat You'll Do

• Providing technical support across the company in person, over the phone and through a ticketing system.
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues using different diagnostic methods. Keep record of problems and their resolution.
• Provide quick resolution and excellent customer service
• Administer user account changes (add, remove, update) in Active Directory, Azure Active Directory, and other SaaS platforms including troubleshooting & password resets.
  • Aid users in the effective use of computer hardware, OS, software, and telephony technologies.
  • Create and maintain desktop support standard operating procedures.
  • Installing and configuring computer hardware, software, systems, printers, and scanners.
  • Overseeing the organizations data including maintaining, backing up and securing.
  • Image, deploy and maintain end user systems.
    • Asset Management including Repairing and replacing equipment as necessary
    • Maintain and configure file systems including the proper use of RBAC controls, maintaining proper backups, and performing restores.
    • Assist with supporting network, server, and database needs for internal support.
    • Provide feedback on processes and make recommendations on areas to improve.
    • Provisioning new employee systems and decommissioning upon termination per company standards.The Skills You'll Need
      • A technical, logical thought process
      • An ability to stick to strict deadlines
      • An ability to prioritize and delegate
      • A keen eye for detail
        • Having a working knowledge of common information technologies and systems
        • Managing multiple projects simultaneously while maintaining high customer service standards
        • Communicating complex concepts to a general audience
        • Troubleshooting common IT problemsQualifications
          • Previous working experience as an IT Help Desk Technician for 3 year(s)
          • Experience with Active Directory
          • In-depth knowledge of computer systems and mobile devices
          • Hands on experience with diagnosing and resolving basic technical issues
          • Excellent communication and interpersonal skills
            • Customer-oriented and patient
            • Plus: Certifications in Microsoft 365, Intune or end point management experience

Keywords: Atmosera & Wintellect LLC, Beaverton , IT Support Specialist - Internal IT, Other , Beaverton, Oregon