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Customer Relationship Manager - Cleaning Services

Company: CBM Systems
Location: Beaverton
Posted on: October 3, 2021

Job Description:


NMC, a Marsden Holding Company is a facility services provider with an unmatched reputation for operational excellence. With superior standards we clean, sanitize, and service large and small businesses across the Western United States. In a nutshell: we are excellent at what we do!

Are you a devoted networker, problem solver, business builder and goal driven professional? Then we want you! NMC has an immediate opening for a Account Supervisor! Join an essential company to service the buildings and facilities in your community. Develop and advance your skills while earning a generous benefit package. Join a team that makes you feel like family!

Job Skills / Requirements

We are currently seeking a dynamic individual to manage and lead our crews as an Account Supervisor. Bilingual is preferred but not required. This position is based in the Tri Cities area.

In this position you will assist and be responsible for a multitude of tasks some of which include managing accounts operations, coaching and directing employees, interacting directly with the customer and general duties relating to janitorial work crews.


  • Able to perform the duties of supervised staff
  • Establishes and maintains excellent customer relations, taking all actions necessary to ensure completion and quality of required scope of work
  • Completes regular quality inspections of assigned account and acts appropriately based on results of the quality inspections
  • Provides accurate and timely information to human resources regarding current staffing and future staffing needs. Actively participates in recruiting process with recruiters and leadership staff
  • Holds regular feedback conversations with staff to discuss performance and development goals
  • Ensures all associates are properly trained at assigned account with a focus on long term retention.
  • Maintain a safe work environment for self and employees by enforcing the company's safety, recognition, and training programs
  • Handles administrative duties of assigned account to include, but not limited to: timekeeping, documentation of employee performance and safety, and maintaining inventory of necessary supplies
  • Commits to behave in compliance with the company's values and Code of Conduct
  • Builds a culture of work safety and leads by example with one's own safe behavior
  • Treats co-workers with respect and approaches conflict with positive intent and professionalism
  • Asks questions to understand why we do what we do and how we do it - champions change when improvements can be made
  • Work with Operations Manager to operate effectively within established budget guidelines
  • Must have a coaching mindset and be a champion of your team
  • Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like.
  • The ability to think creatively and mobilize resources as necessary
  • Collaborative style with strong influencing skills
  • Possess personal qualities of integrity, credibility, and commitment to the organizational values
  • Knowledge of cleaning procedures and practices
  • Knowledge of commercial floor care and floor care products
  • Knowledge of safety practices
  • Good time management
  • Proficient written and verbal English communication
  • Strong employee and client focus.
  • Ability to work in a fast paced environment with changing priorities.

  • High School diploma or general education degree (GED)
  • 5+ years of commercial cleaning experience and/or floor care
  • 3-5 years supervisory experience in a commercial cleaning or similar environment
  • Prefer experience working with a diverse population
  • Bilingual in two or more languages, with English being one of those languages
  • Regularly required to walk, stand, use hands, and reach
  • Occasionally sit, climb, balance, stoop, kneel, crouch, crawl
  • Regularly lift and/or move up to 50 lbs
  • Experience in a medical setting.

Hours vary and typically occur outside of normal business hours, for example: 5:00pm -2:00am

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan

This job reports to the Area Manager

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.

Number of Openings for this position: 3

Keywords: CBM Systems, Beaverton , Customer Relationship Manager - Cleaning Services, Other , Beaverton, Oregon

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