CTL MANAGEMENT, INC.
General Position Summary
The Maintenance Manager is
responsible for the property’s maintenance and repair. This
position contributes to the overall profitability of the property
by providing timely and comprehensive maintenance services to the
grounds, buildings and individual units. This is done with
the primary focus being safety, appearance, cost and operational
efficiency and within the budgeted financial goals of the
The position may directly
supervise Maintenance Technician(s). The number of employees
supervised varies from property to property depending on property
size but can generally range from supervision of one to ten
Essential Position Functions
Ensure the grounds and buildings are maintained in a fashion
that enhances curb appeal and minimizes safety and health risks to
staff and residents.
Being able to fix, repair and maintain appliances, plumbing
and electrical fixtures.
Complete work orders and apartment turnovers within
prescribed time frames.
Install plumbing and electrical fixtures, perform sheetrock
repairs, door repairs and other maintenance functions.
Respond to unscheduled emergency repair work providing either
temporary or long-term repairs as the situation dictates. Be
available for and respond to afterhours maintenance
Establish and implement a schedule for pool and spa
maintenance, lighting maintenance and trash control in order to
minimize safety and health risks to residents, employees and
Evaluate the overall condition of the buildings and grounds
and make recommendations for future repair projects intended to
enhance the property or to prolong its life.
Provide supervision and training to employees in proper
procedures, work practices and safe methods.
Help provide a safe, clean and healthy environment for all
residents and employees.
Provide training and guidance to Maintenance Technicians that
contributes to their skills, knowledge, flexibility and overall
value to the company.
Establish work priorities for maintenance employees and
Provide supervision and training to maintenance employees for
safe work practices and adhering to the company’s safety
Oversee all work performed by all maintenance
Manage the property in accordance with federal, state and
local laws and regulations.
Suggest or recommend operating budget items to the Property
Monitor performance against established maintenance budget
and, to the extent possible, minimize maintenance expenditures
without sacrificing integrity, safety or quality of
Monitor the performance of vendors and outside contractors to
ensure their work meets the specifications and schedules agreed
Ensure maintenance personnel maintain training and
certification as necessary to perform repairs to air conditioning
systems and maintain pool and spa chemistries.
Prepare the daily maintenance schedule and
Utilize various administrative tools and property management
software applications for effective communication, management of
work orders, turnovers, emergency repairs, and other maintenance
Keep the maintenance shop in clean, organized, and safe
Maintain the prescribed level of inventory of parts, tools,
building supplies, materials and appliances in order to expedite
repairs and turnovers and to minimize inconvenience to
Ensure all work time is accurately recorded, and ensure
employees take rest and meal breaks in accordance with company
policies and state law.
Maintain positive performance reviews with an overall score
of contributory or better.
Maintain regular and reliable attendance.
Prepare reports for supervisors and the corporate office as
Understand and implement all policies, procedures and
guidelines established by the Portfolio/Regional Manager and/or the
10. Stay current on
all training requirements and assigned courses.
11. Be responsible
for all tools provided to you, keep them in good condition and
report any safety concerns to the Property Manager.
12. Ensure all
maintenance employees are working in a safe and healthy
Engage with prospective and current residents in a
professional and courteous manner.
Always provide great customer service.
3. Ensure the
property is safe, secure and well always maintained.
Show available units or models to potential residents on
Perform other duties as assigned or as deemed appropriate to
meet goals and objectives established for the property.
Maintain and provide a proper amount of needed tools and
The employee must be able to drive, climb stairs, use step
stools or ladders (with ladder safety training), walk, twist,
crouch, kneel or crawl and operate dollies frequently during the
day. Employee is regularly required to lift, carry, pull or
move 50 pounds and occasionally up to 100 pounds. Employee
will occasionally be required to sit.
The employee must possess mobility to work indoor and outdoor
and complete a wide variety of maintenance related
Be able to complete tasks inside and outside the
Drive a golf cart.
Drive on company business for training, company meetings,
etc. on occasion.
The noise level in the work environment is usually
Work outside of normal business hours, which includes
weekends and holidays.
Employee may be required to travel, but on rare
Have one year or more experience in multifamily property
management or general building maintenance.
Have repair and maintenance skills including carpentry,
flooring, windows and doors, drywall and painting, plumbing,
electrical, appliances, and pools and spas, HVAC, lock and key and
Be proficient and skilled with the operation of tools
required and necessary for property and building
Ability to speak, read, and write English
Ability to add, subtract and understand numbers and basic
Possess a valid driver’s license.
Be proficient with computers and general office
Have excellent customer service skills.
Be able to communicate effectively with supervisors, staff,
residents, and vendors using decision making, interpersonal skills,
problems solving, and independent judgement and actions.
10. Ability to work
independently and with a team and demonstrate initiative by
completing tasks without being reminded or told.
11. Ability to lead,
train, direct, supervise, and coach team members.
12. Ability to
effectively prioritize job responsibilities, meet deadlines and
13. Be able to learn
new skills and improve maintenance expertise.
The above position description and statements are intended
to describe the general nature and level of work being performed by
individuals assigned to this position. They are not intended to be
an exhaustive list of all duties, responsibilities, and skills
required for the position. Duties, and responsibilities will change
from time to time, or new ones may be assigned. This position
description does not constitute a contract of