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Maintenance Manager - OR - Sunstone Parc

Company: CTL Management
Location: Beaverton
Posted on: September 10, 2021

Job Description:



Position Description

  I.            General Position Summary

The Maintenance Manager is responsible for the property’s maintenance and repair.  This position contributes to the overall profitability of the property by providing timely and comprehensive maintenance services to the grounds, buildings and individual units.  This is done with the primary focus being safety, appearance, cost and operational efficiency and within the budgeted financial goals of the property. 


The position may directly supervise Maintenance Technician(s).  The number of employees supervised varies from property to property depending on property size but can generally range from supervision of one to ten employees.


II.            Essential Position Functions


1.       Ensure the grounds and buildings are maintained in a fashion that enhances curb appeal and minimizes safety and health risks to staff and residents.

2.       Being able to fix, repair and maintain appliances, plumbing and electrical fixtures.

3.       Complete work orders and apartment turnovers within prescribed time frames.

4.       Install plumbing and electrical fixtures, perform sheetrock repairs, door repairs and other maintenance functions.

5.       Respond to unscheduled emergency repair work providing either temporary or long-term repairs as the situation dictates. Be available for and respond to afterhours maintenance emergencies.

6.       Establish and implement a schedule for pool and spa maintenance, lighting maintenance and trash control in order to minimize safety and health risks to residents, employees and visitors.

7.       Evaluate the overall condition of the buildings and grounds and make recommendations for future repair projects intended to enhance the property or to prolong its life.

8.       Provide supervision and training to employees in proper procedures, work practices and safe methods. 

9.       Help provide a safe, clean and healthy environment for all residents and employees.



1.       Provide training and guidance to Maintenance Technicians that contributes to their skills, knowledge, flexibility and overall value to the company.

2.       Establish work priorities for maintenance employees and evaluate performance.

3.       Provide supervision and training to maintenance employees for safe work practices and adhering to the company’s safety policies.

4.       Oversee all work performed by all maintenance employees.

5.       Manage the property in accordance with federal, state and local laws and regulations.

6.       Suggest or recommend operating budget items to the Property Manager.

7.       Monitor performance against established maintenance budget and, to the extent possible, minimize maintenance expenditures without sacrificing integrity, safety or quality of repairs.

8.       Monitor the performance of vendors and outside contractors to ensure their work meets the specifications and schedules agreed upon.

9.       Ensure maintenance personnel maintain training and certification as necessary to perform repairs to air conditioning systems and maintain pool and spa chemistries.



1.       Prepare the daily maintenance schedule and assignments.

2.       Utilize various administrative tools and property management software applications for effective communication, management of work orders, turnovers, emergency repairs, and other maintenance projects.

3.       Keep the maintenance shop in clean, organized, and safe condition.

4.       Maintain the prescribed level of inventory of parts, tools, building supplies, materials and appliances in order to expedite repairs and turnovers and to minimize inconvenience to residents.

5.       Ensure all work time is accurately recorded, and ensure employees take rest and meal breaks in accordance with company policies and state law.

6.       Maintain positive performance reviews with an overall score of contributory or better.

7.       Maintain regular and reliable attendance.

8.       Prepare reports for supervisors and the corporate office as required.

9.       Understand and implement all policies, procedures and guidelines established by the Portfolio/Regional Manager and/or the corporate office.

10.   Stay current on all training requirements and assigned courses.

11.   Be responsible for all tools provided to you, keep them in good condition and report any safety concerns to the Property Manager.

12.   Ensure all maintenance employees are working in a safe and healthy environment.



1.       Engage with prospective and current residents in a professional and courteous manner.

2.       Always provide great customer service.

3.      Ensure the property is safe, secure and well always maintained.

III.            Secondary Functions

1.       Show available units or models to potential residents on occasion.

2.       Perform other duties as assigned or as deemed appropriate to meet goals and objectives established for the property.

3.       Maintain and provide a proper amount of needed tools and supplies.


IV.            Physical Requirements

1.       The employee must be able to drive, climb stairs, use step stools or ladders (with ladder safety training), walk, twist, crouch, kneel or crawl and operate dollies frequently during the day.  Employee is regularly required to lift, carry, pull or move 50 pounds and occasionally up to 100 pounds.  Employee will occasionally be required to sit.

2.       The employee must possess mobility to work indoor and outdoor and complete a wide variety of maintenance related tasks.

3.       Be able to complete tasks inside and outside the office.

4.       Drive a golf cart.

5.       Drive on company business for training, company meetings, etc. on occasion.

6.       The noise level in the work environment is usually moderate.

7.       Work outside of normal business hours, which includes weekends and holidays.

8.       Employee may be required to travel, but on rare occasion.


V.            General Requirements

1.       Have one year or more experience in multifamily property management or general building maintenance.

2.       Have repair and maintenance skills including carpentry, flooring, windows and doors, drywall and painting, plumbing, electrical, appliances, and pools and spas, HVAC, lock and key and appliance installation.

3.       Be proficient and skilled with the operation of tools required and necessary for property and building maintenance.

4.       Ability to speak, read, and write English competently.

5.       Ability to add, subtract and understand numbers and basic math skills.

6.       Possess a valid driver’s license.

7.       Be proficient with computers and general office equipment.

8.       Have excellent customer service skills.

9.       Be able to communicate effectively with supervisors, staff, residents, and vendors using decision making, interpersonal skills, problems solving, and independent judgement and actions.

10.   Ability to work independently and with a team and demonstrate initiative by completing tasks without being reminded or told.

11.   Ability to lead, train, direct, supervise, and coach team members.

12.   Ability to effectively prioritize job responsibilities, meet deadlines and assigned tasks.


13.   Be able to learn new skills and improve maintenance expertise.



The above position description and statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required for the position. Duties, and responsibilities will change from time to time, or new ones may be assigned. This position description does not constitute a contract of employment.

Keywords: CTL Management, Beaverton , Maintenance Manager - OR - Sunstone Parc, Other , Beaverton, Oregon

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