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Customer Service Specialist - Confirmation Specialist

Company: ConvaTec
Location: Beaverton
Posted on: May 3, 2021

Job Description:

Purpose:Complete monthly calls to customers to confirm supply order needs. Ensure compliance with insurance guidelines. Maintain rapport with existing patient base. Provide client service support to the Account Management department. Collect medical documentation and other administrative duties as needed for patients of 180 Medical.Job Duties:Coordinate, follow-up on Medicare patients; ensure shipments dont go out without a confirmationCall and confirm Medicare orders with customers through call system and via email.Assist with other special projects to support company as needed.Handle incoming phone calls from clients regarding orders & customer service issues.Request Medicare documentation on Medicare clients.Make entries as appropriate in internal database.Place and/or change orders in system.Handle appropriate follow up with patientsAssist auditors by answering questions and providing requested informationSkills:Possess medical administrative skillsGood communication skills with professionals in clinics and hospitalsAbility to reason, problem solve, and think outside the boxMulti-task a variety of issuesGood organization skills and can prioritize tasksProficient in Microsoft Office programsGood attention to detailReliable/dependableFlexible and adaptable to changes in environment and industryTeam Player; work well with othersPhysical Demands:Regularly required to sit, stand, walk, and occasionally bend and move about the facility.Infrequent light physical effort required.Occasional lifting up to 30 lbs.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work Environment: 180 Medical is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.ConvaTec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.Notice to Agency and Search Firm Representatives: ConvaTec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any ConvaTec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of ConvaTec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.If you are an active employee at ConvaTec, please do not apply here. Go to the Career Worklet on your Workday home page and View "ConvaTec Internal Career Site - Find Jobs". Thank you!ConvaTec is changing. Were transforming our business, fueled by a fierce determination to improve the lives of millions more customers around the world.Our shared focus, and the sheer drive of our people, are giving us real momentum. Theyre also making us a uniquely invigorating place to work. Join us and, whatever your role, youll be pushed and challenged every day. Youll be supported too, empowered to spark and drive change where it matters most.We have a uniquely dynamic, sometimes demanding environment. But if youre motivated, and as focused on delivering for patients as we are, itll bring the very best out in you. Youll never stand still. And you might just make the biggest impact of your entire career.If you would like to know how we intend to use your data following your application please refer to our full data privacy policy on the following link:

Keywords: ConvaTec, Beaverton , Customer Service Specialist - Confirmation Specialist, Other , Beaverton, Oregon

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