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Customer Service Representative - Remote Temporarily

Company: Aerotek
Location: Beaverton
Posted on: May 3, 2021

Job Description:

This role will be remote for the time being, but eventually will be back in the office.

A software company in the Beaverton area is looking to add Customer Service - Payment Support Specialists to the team.

Responsibilities:

The Payment Support Specialist assists in payment automation process through daily interaction with new and existing suppliers and customers. Payment Support takes inbound calls and emails on payments, contact details and general questions. Service in this position drives bottom-line results for our customers by maintaining or increasing supplier acceptance of electronic payments and removing work from customers accounts payable departments

  • Support suppliers (and customers) through inbound phone calls and emails.
  • Enter information received into the database; provide follow up communication with supplier defining any additional information or steps required. Clearly communicate procedures and policies by phone and email.
  • Maintain records of vendor and customer accounts- interactions or transactions, recording details of inquiries, complaints, comments or needed actions.
  • Receive incoming information from vendors; review for accuracy and completeness.

Qualifications:

  • 2-3 years of call center experience (Software environment a plus)
  • Familiarity with CRM software (Salesforce), ticketing software (Zendesk) is a plus
  • Ability to utilize dual-monitors to maximize efficiency
  • Diploma, GED, or Degree required

Pay:$17/hr

**If Interested:

Contact Derek at 503-403-4311. If I don't answer just leave a detailed message and I will get back to you as soon as possible.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Beaverton , Customer Service Representative - Remote Temporarily, Other , Beaverton, Oregon

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