Customer Service Specialist

Company: Aerotek
Location: Beaverton
Posted on: May 3, 2021

Job Description:

Currently seeking a Customer Service Rep to join the team at a Health Care company in Beaverton, OR!

Job Description:

The Customer Service Specialist strives to meet the needs of and build relationships with our customers through mostly incoming contacts via phone, e-mail and other modes of communication. Customers include healthcare providers, pharmacies, patients, insurance companies and the general public. Duties range in complexity from light administrative work to interfacing with a custom database, to discussing sensitive and complex issues with customers regarding laboratory testing, results and other related topics.

Responsibilities of the Customer Service Specialist position include, but are not limited to:

• Answer incoming calls, e-mails & faxes from customers and the general public
• Provide information to potential customers about testing services and pricing
• Research and follow-through on customer inquiries and issues
• Set up new customer accounts and enter orders
• Log and notate calls and actions in appropriate areas of the database
• Determine when calls require a transfer for additional follow-through or Lead/Managerial attention
• Understand and consistently apply policies and procedures
• Cross-train in other departments to enhance understanding and cooperation
• Report customer issues and internal challenges to Customer Service Leads and/or Manager
• Adhere to assigned work schedule, including shift start / end times and break and lunch periods
• Follow ergonomic and safe working practices, including taking short breaks to regroup and relieve stress
• Other duties as assigned by the Customer Service Leads/Manager, or as are necessary for successful department operation

Additional Skills & Qualifications:

• Demonstrated aptitude for customer service
• Proven ability to work self-directed, independently and as part of a team
• Strong interpersonal relations and conflict resolution skills
• Attention to detail and efficiency
• Problem-solving abilities
• Professional oral and written communication skills
• Intermediate knowledge of computer applications, including MS Office, database software and e-mail
• Ability to manage time and stress effectively

For more info, please contact Deva at 5003-403-1882.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Beaverton , Customer Service Specialist, Other , Beaverton, Oregon