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Healthcare Customer Service Representative

Company: Aerotek
Location: Beaverton
Posted on: April 9, 2021

Job Description:

A healthcare company based in Beaverton, OR is seeking customer service agents to join their team! This is a contract to hire role that will start remotely, but will have you return to the Beaverton, OR office once restrictions are lifted.

  • You will serve as primary phone contact and handle all inbound calls from account holders, and potential account holders.
  • You will place outbound calls to account holder, which includes welcome calls to new account holders, calls on past due accounts, servicing calls to non-enrolled accounts, and special one-off campaigns to support our ongoing mission of patient advocacy.
  • You will receive ongoing quality evaluations, coaching and mentoring from Customer Care supervisor, leads and peers.
  • You will be coachable and receptive to continuous feedback, embracing challenges and development opportunities.
  • You will leverage technology and industry best-practices to document call activity and engagements, escalate complaints, and help answer questions from patients using a proprietary CRM.
  • You will provide white-glove, first-class service as an advocate for the patient and an ambassador for the brand.Experience:
    • High school diploma and/or relevant work experience is preferred
    • 1-2 years of telephone customer support/ call center experience is preferred
    • Ability to type with speed and proficiency, computer literacy and attention to detail
    • Flexibility to perform in an ever-changing work environment.
    • Active Listening, adherence to approved talk-tracks, call scripting and policies as required, but also able to think independently.If interested, please apply or send your resume to Guillermo at About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Beaverton , Healthcare Customer Service Representative, Other , Beaverton, Oregon

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