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Customer Care Representative

Company: Kelly
Location: Beaverton
Posted on: November 21, 2020

Job Description:

CUSTOMER SERVICE – Direct Hire -  Beaverton, OR.

(Collections - Loss Mitigation)

Direct Hire (not a temporary or contract role)

Pay Rate : $20.00/hr

Location:  Beaverton, OR  (Will be remote during COVID-19 restrictions but will be in office/on location when lifted.  So, candidates must be able to work in office and able to commute to work location when needed.)

Perks and Benefits:Direct Hire, Benefits start 1st of month after working 30 days (Medica/Dental/Vision), 401K, 16 days of vacation, 1 volunteer day, established company

- Expected start date December 2020.  All applications due before 12/01/20.

Shift:  8 hr. shifts will be assigned within the operating hours of 7AM-7PM

REQUIREMENTS:  Previous mortgage industry, insurance industry, banking industry, loan industry, healthcare industry,  OR  loss mitigation customer experience REQUIRED.  Experience with bankruptcy, foreclosure, processing, and borrowers also a plus.

Position Description:

The  i ncumbent is responsible for assisting customers in the servicing of their mortgage. This may include helping in a call center capacity in one of the following functions: customer service, collections, and loss mitigation.

Essential Job Functions:

Acts as single point of contact to assigned borrowers currently delinquent

Answer inbound calls and make outbound calls on assigned mortgage accounts that are delinquent.

Work with borrower on repayment plans to get them back to a current status.

Assist the borrower with loss mitigation options, how to apply, and status updates.

Must be familiar with investor guidelines and available programs.

Remain as the single point of contact until the borrower is current or approved for loss mitigation.

Maintains confidentiality of customer's non-public information.

Provides written and verbal responses to customer inquiries as needed.

Answers inbound/outbound calls involving customer service and collection issues.


High school diploma or GED required

Previous customer service, call center, collections experience required.

Must be computer proficient, able to multitask and work in a fast paced ever changing team environment.

Must be able to work a Saturday rotation

Must be able to work OT should business needs dictate


Four weeks paid training: 8:00 a.m. - 5:00 p.m. After training, must be flexible and able to work any 8-hour shift as assigned between the hours of 7:00am-7:00pm PST. (Hours are subject to change).

Ability to pass SAFE Act and attain NMLS Licensure

If you’re interested, please apply directly to this posting.  Questions?  Please contact Susie Jones at or 989-297-6565.

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Keywords: Kelly, Beaverton , Customer Care Representative, Other , Beaverton, Oregon

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