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Customer Care Single Point of Contact

Company: Kelly
Location: Beaverton
Posted on: October 16, 2020

Job Description:

Beautiful Beaverton Office, hiring Full Time Processor of Loss Mitigation. This is a new opportunity, and Kelly Services would like to get you back to work, with a great team and company!!

Position:              Customer Care Single Point of Contact (Loss Mitigation)

Location:              Beaverton, OR

Industry:              Mortgage / Banking

Starting Pay:       $20.00/per hour

Hours:                   Full time Monday through Friday

Schedule:        M-F, 8am to 5pm, standard business hours and Some Saturdays but not often.

**Training is 4-6 weeks.

This is not a temp position this is a Direct Hire position with full benefits!

If you meet the following qualifications and would like to apply for this position, please contact me by emailing your resume to me at:

If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.

We are one of the largest and fastest-growing privately owned full-service residential lenders in the USA.  Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.

Our mission is to foster homeownership in America. We are a leader in VA mortgage lending and one of the mortgage industry’s largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm.

The Customer Care Representative is responsible for assisting our customers in the servicing of their mortgage. This may include helping in a call center capacity in one of the following functions: customer service, collections, or loss mitigation.

Position Description:

The Customer Care Single Point of Contact (Loss Mitigation) representative is responsible for assisting Freedom’s customers in the servicing of their mortgage. This may include helping in a call center capacity in one of the following functions: customer service, collections, and loss mitigation.

Education and/or Experience:

High school diploma or GED required

Previous customer service, call center, collections and mortgage experience required. Prior loss mitigation experience preferred.

Must be computer proficient, able to multitask and work in a fast paced ever changing team environment.

Must be able to work a Saturday rotation

Must be able to work OT should business needs dictate

No time off during the first 90 days.

Four weeks training: 8:00 a.m. - 5:00 p.m. After training, must be flexible and able to work any 8 hour shift as assigned between the hours of 10:00am-7:00pm.(Hours are subject to change).

Essential Job Functions:

Acts as single point of contact to assigned borrowers currently 45 days delinquent or greater, borrower is in a confirmed disaster area, or borrower requests loss mitigation options.

Answer inbound calls and make outbound calls on assigned mortgage accounts that are 45 days or more delinquent.

Work with borrower on repayment plans to get them back to a current status.

Assist the borrower with loss mitigation options, how to apply, and status updates.

Must be familiar with investor guidelines and available programs.

Remain as the single point of contact until the borrower is current or approved for loss mitigation.

Maintains confidentiality of customer’s non-public information.

Provides written and verbal responses to customer inquiries as needed.

Answers inbound/outbound calls involving customer service and collection issues.


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


Benefits will be in effect the 1st calendar day of the month after hired.

Benefits include medical, dental, vision, 401K, paid holidays, etc.

No time off during the first 90 days.

Thank you,

Vicki Worland, Staffing Recruiting Specialist

Direct:   360-393-3002

Work :  360-647-2207

Email :

Web :

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Keywords: Kelly, Beaverton , Customer Care Single Point of Contact, Other , Beaverton, Oregon

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