Beautiful Beaverton Office, hiring Full Time Processor of Loss
Mitigation. This is a new opportunity, and Kelly Services would
like to get you back to work, with a great team and company!!
Customer Care Single Point of Contact (Loss Mitigation)
Mortgage / Banking
Starting Pay: $20.00/per
Full time Monday through Friday
M-F, 8am to 5pm, standard business hours and Some Saturdays
but not often.
**Training is 4-6 weeks.
This is not a temp position this is a Direct Hire position with
If you meet the following qualifications and would like to apply
for this position, please contact me by emailing your resume to me
If you seek a sense of community, top training, opportunity for
advancement, a comprehensive benefits package and reward and
recognition program, look no further.
We are one of the largest and fastest-growing privately owned
full-service residential lenders in the USA. Licensed in all
50 states, Washington D.C., Puerto Rico and the Virgin Islands,
Freedom Mortgage has over 5000 employees nationwide, proudly
servicing $225.6 billion, and is still growing.
Our mission is to foster homeownership in America. We are a
leader in VA mortgage lending and one of the mortgage industry’s
largest philanthropic supporters of the USO and military families
through its Team Freedom Cares philanthropic arm.
The Customer Care Representative is responsible for assisting
our customers in the servicing of their mortgage. This may include
helping in a call center capacity in one of the following
functions: customer service, collections, or loss mitigation.
The Customer Care Single Point of Contact (Loss Mitigation)
representative is responsible for assisting Freedom’s customers in
the servicing of their mortgage. This may include helping in a call
center capacity in one of the following functions: customer
service, collections, and loss mitigation.
Education and/or Experience:
High school diploma or GED required
Previous customer service, call center, collections and mortgage
experience required. Prior loss mitigation experience
Must be computer proficient, able to multitask and work in a
fast paced ever changing team environment.
Must be able to work a Saturday rotation
Must be able to work OT should business needs dictate
No time off during the first 90 days.
Four weeks training: 8:00 a.m. - 5:00 p.m. After training,
must be flexible and able to work any 8 hour shift as assigned
between the hours of 10:00am-7:00pm.(Hours are subject to
Essential Job Functions:
Acts as single point of contact to assigned borrowers currently
45 days delinquent or greater, borrower is in a confirmed disaster
area, or borrower requests loss mitigation options.
Answer inbound calls and make outbound calls on assigned
mortgage accounts that are 45 days or more delinquent.
Work with borrower on repayment plans to get them back to a
Assist the borrower with loss mitigation options, how to apply,
and status updates.
Must be familiar with investor guidelines and available
Remain as the single point of contact until the borrower is
current or approved for loss mitigation.
Maintains confidentiality of customer’s non-public
Provides written and verbal responses to customer inquiries as
Answers inbound/outbound calls involving customer service and
To perform this job successfully, an individual must be able to
perform each essential function satisfactorily. The requirements
listed are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions of
Benefits will be in effect the 1st calendar day of the month
Benefits include medical, dental, vision, 401K, paid holidays,
No time off during the first 90 days.
Vicki Worland, Staffing Recruiting Specialist
Work : 360-647-2207
Email : firstname.lastname@example.org
Web : https://www.kellyservices.us/
Why Kelly ® ?
As a worker today, it’s up to you to take charge of your career
and look for opportunities to learn, grow, and achieve your
potential. Helping you find what’s next is what we’re all about. We
know what’s going on in the evolving world of work—just ask the
440,000 people we employ each year. Connecting with us means
getting the support, guidance, and opportunities needed to take
your career where you may have never imagined.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising
job seekers on new ways of working to reach their full potential.
In fact, we’re a leading advocate for temporary/non-traditional
workstyles, because we believe they allow flexibility and
tremendous growth opportunities that enable a better way to work
and live. Connecting great people with great companies is what we
do best, and our employment opportunities span a wide variety of
workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a
diverse workforce and providing accommodations for people with
disabilities in all parts of the hiring process as required under
its Employment Accommodation Policy. Kelly will work with
applicants to meet accommodation needs that are made known to Kelly