Chargeback Lead

Company: Nike, Inc.
Location: Beaverton
Posted on: March 24, 2020

Job Description:

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

From our flagship website and five-star mobile apps to social media, digital marketing and the retail store experience, our teams at NIKE Digital are reimagining how design and technology meet to serve consumers more directly and personally. We invest in cutting-edge technologies and work with the most creative people in the world. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

As the Chargeback Lead in Digital Loss Prevention, you will provide leadership for payment risk mitigation in our digital business including fraud risk management. You will be responsible for ensuring our resources are properly aligned to the execution of key priorities. You will maintain industry knowledge of ecommerce payment risk trends, chargeback rules and regulations, and performance drivers.

You will lead a small team of professionals to resolve payment fraud dispute cases to reduce fraud losses, and you will coordinate with your peers to ensure a seamless experience is created. You will track key metrics, analyze performance to industry standards, and communicate the results.

Additionally, this role requires a leader with a strong combination of analytical, leadership, and communication skills.

You will be part of the Nike Direct Retail Operations Risk & Control Organization, while working closely with the digital commerce teams and many other teams across Nike Direct.

Roles & Responsibilities:

--- Develop and lead a small team of chargeback analysts.
--- Provide direction and support to ensure team is meeting performance expectations and have the proper coaching and tools to be successful.
--- Monitor and assist in building and maintaining KPI's.
--- Partner with external partners and internal Nike teams to create a more seamless experience.
--- Respond to escalated loss prevention issues, industry risk alerts, bank alerts, and consumer alerts.
--- Protect Nike and consumers from high risk activities through management of loss mitigation processes.
--- Review Nike.com fraud disputes for validity through investigation and research of fraud alerts using tools provided and initiative with other web-based tools available.
--- Keep up to date with chargeback rules and regulations such as Visa and Mastercard monitoring programs.
--- Understand the vision, direction and culture of Nike Digital Loss Prevention

WHAT YOU BRING TO NIKE

--- Bachelor's degree in Business, Finance, Economics, or experience in a related field preferred.
--- 3-5 years of experience in retail/or e-commerce payment fraud risk required.
--- 1-2 years of experience leading teams in e-commerce/payments operations.
--- Strong understanding of dispute management process and chargeback monitoring programs.
--- Excel, Word and PowerPoint skills required.
--- Intermediate Tableau and SQL skills preferred.
--- Strong oral, written and presentation skills combined with the ability to clearly and thoroughly document findings.
--- Demonstrates patience, integrity and the ability to network with internal and external contacts.
--- Ability to effectively manage time, and individually prioritize tasks of competing priority.
--- Self-disciplined, diligent, proactive and detail oriented.
--- Ability to work independently and cooperatively in a diverse group.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

PandoLogic.Category: Finance, Keywords: Chargeback Analyst

Keywords: Nike, Inc., Beaverton , Chargeback Lead, Other , Beaverton, Oregon