Company: Nike, Inc.
Posted on: March 24, 2020
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a
place to explore potential, obliterate boundaries and push out the
edges of what can be. The company looks for people who can grow,
think, dream and create. Its culture thrives by embracing diversity
and rewarding imagination. The brand seeks achievers, leaders and
visionaries. At NIKE, Inc. it's about each person bringing skills
and passion to a challenging and constantly evolving game.
From our flagship website and five-star mobile apps to social
media, digital marketing and the retail store experience, our teams
at NIKE Digital are reimagining how design and technology meet to
serve consumers more directly and personally. We invest in
cutting-edge technologies and work with the most creative people in
the world. Our teams are innovative, diverse, multidisciplinary and
collaborative, taking technology into the future and bringing the
world with it.
As the Chargeback Lead in Digital Loss Prevention, you will provide
leadership for payment risk mitigation in our digital business
including fraud risk management. You will be responsible for
ensuring our resources are properly aligned to the execution of key
priorities. You will maintain industry knowledge of ecommerce
payment risk trends, chargeback rules and regulations, and
You will lead a small team of professionals to resolve payment
fraud dispute cases to reduce fraud losses, and you will coordinate
with your peers to ensure a seamless experience is created. You
will track key metrics, analyze performance to industry standards,
and communicate the results.
Additionally, this role requires a leader with a strong combination
of analytical, leadership, and communication skills.
You will be part of the Nike Direct Retail Operations Risk &
Control Organization, while working closely with the digital
commerce teams and many other teams across Nike Direct.
Roles & Responsibilities:
--- Develop and lead a small team of chargeback analysts.
--- Provide direction and support to ensure team is meeting
performance expectations and have the proper coaching and tools to
--- Monitor and assist in building and maintaining KPI's.
--- Partner with external partners and internal Nike teams to
create a more seamless experience.
--- Respond to escalated loss prevention issues, industry risk
alerts, bank alerts, and consumer alerts.
--- Protect Nike and consumers from high risk activities through
management of loss mitigation processes.
--- Review Nike.com fraud disputes for validity through
investigation and research of fraud alerts using tools provided and
initiative with other web-based tools available.
--- Keep up to date with chargeback rules and regulations such as
Visa and Mastercard monitoring programs.
--- Understand the vision, direction and culture of Nike Digital
WHAT YOU BRING TO NIKE
--- Bachelor's degree in Business, Finance, Economics, or
experience in a related field preferred.
--- 3-5 years of experience in retail/or e-commerce payment fraud
--- 1-2 years of experience leading teams in e-commerce/payments
--- Strong understanding of dispute management process and
chargeback monitoring programs.
--- Excel, Word and PowerPoint skills required.
--- Intermediate Tableau and SQL skills preferred.
--- Strong oral, written and presentation skills combined with the
ability to clearly and thoroughly document findings.
--- Demonstrates patience, integrity and the ability to network
with internal and external contacts.
--- Ability to effectively manage time, and individually prioritize
tasks of competing priority.
--- Self-disciplined, diligent, proactive and detail oriented.
--- Ability to work independently and cooperatively in a diverse
NIKE, Inc. is a growth company that looks for team members to grow
with it. Nike offers a generous total rewards package, casual work
environment, a diverse and inclusive culture, and an electric
atmosphere for professional development. No matter the location, or
the role, every Nike employee shares one galvanizing mission: To
bring inspiration and innovation to every athlete* in the
NIKE, Inc. is committed to employing a diverse workforce. Qualified
applicants will receive consideration without regard to race,
color, religion, sex, national origin, age, sexual orientation,
gender identity, gender expression, veteran status, or
PandoLogic.Category: Finance, Keywords: Chargeback Analyst
Keywords: Nike, Inc., Beaverton , Chargeback Lead, Other , Beaverton, Oregon
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