Computer Network Support Specialist
Company: Leader Communications
Location: Portland
Posted on: April 19, 2024
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Job Description:
Position Summary
The Journeyman Computer Network Support Specialist will provide
technical expertise on the day-to-day support of by completing all
of the technical telecom tasks requested by IRS Program
Managers.
Individuals must be able to attain and maintain a valid US
Government security clearance to be retained in the position.
Duties & Responsibilities
Rack and Stack network equipment refresh activities as required by
the SI Refresh Team
Prioritizes and focuses to complete the activities directed by TEIS
Transition Team
Performs site surveys to complete Building Evaluation SharePoint
data collection
Escorts vendors (site surveys/installs/cut-over/deinstalls)
Submits ERC ticket to FMSS for required site prep (electrical,
conduit, etc)
Meets and Monitors site prep progress with FMSS/GSA and reports any
delays and issues
Sends Info-Alerts to ESD and Customers impacted during cutover
Notifies TEIS Transition Team of failed equipment or circuit
problems
Manages and supports trouble tickets, issue identification, and
problem resolution
Tracks and shares report "Lessons Learned" with TEIS Transition
Team
Follows checklist for pre-cutover, cutover and post-cutover
activities
Provides technical expertise on the day-to-day support of by
completing all of the technical telecom tasks requested by IRS
Program Managers
Helps support the following Unified Communications (UC) service
applications and equipment using the Information Technology
Infrastructure (ITIL) processes: utilize existing tools to generate
the measures as defined by UC voice services for all
Convergence-related components, Cisco Prime Collaborations &
Assurance
Proficiencies using Voice (CUCM, Phones (Desk/Softphone), SME,
UCCX, SBC), VoiceMail (Unity, ViewMail), Infrastructure (Cisco UCS
Chassis/Blades, Net App Controllers, Infortel, SME, UCCX, SBC, Open
AM software, FTP software (TECTIA), SIP service / PSTN, Prime
Collaboration Assurance (PCA), IP to Analog VG), Collaboration
(CWMS, Jabber), Emergency Services (CER, Redsky)
Deploys network connectivity, measures, monitors and maintains
connectivity for telecommunication services and devices, including
but not limited to voice, video, cellular and various collaborative
services for IRS users and business program managing partners
Responds to tickets as assigned via the Knowledge,
Incident/Problem, Service and Asset Management (KISAM) system
Problem recognition, fault detection and resolution for major
functions such as: WAN, LAN, ETEL, LSA/LP and TFCC Call Center/IP
Transport
Performs trending, base lining, and reporting for UNS network data
and voice services and support overall Network performance to
include telecommunications services and coordination with other IRS
troubleshooting entities Coordinate with support personnel
throughout the IT organization guided by the network Service Level
Agreements (SLAs) with internal and external organizations
Provides network monitoring, administration, operation,
maintenance, documentation, troubleshooting and other operational
services to support the network infrastructure
Maintains network hardware such as routers, switches, load
balancers and firewalls needed to support initial project
deployments and upgrades within the data centers.
Designs and manages the implementation of secure data
communications connectivity between non-IRS entities (e.g., large
commercial banks for money transfers, or federal, state and local
governments to provide or gather information) and the IRS computing
facilities/infrastructure
Develops Local and Metropolitan Area Network (LAN and MAN,
respectively) diagrams and drawings according to IT and business
customer requirements and specifications.
Ensures the continuity of IRS operations by providing voice and
data communications, infrastructure and equipment in the event of
critical outages or disasters
Plans and manages the Voice Over Internet Protocol (VoIP)
service
Provides project management services for new system/functionality
that require design, planning, management, coordination and
regulatory support
Plans and implements upgrades, expansions and changes to the
Automatic Call Distribution (ACD) system, peripheral equipment,
network announcements, automatic dialing system, and software
licenses used within the contact center environment
Provides day-to-day operational support, including maintenance,
monitoring and training, for the telecommunications services used
within the contact center environment
Provides domestic and international IP data communications
connectivity to authorized IRS facilities across the US, the US
territories, and at select US embassies via the State Department's
network
This job description in no way states or implies that these are the
only duties to be performed by this employee. He or she will be
required to follow any other instructions and to perform any other
duties requested by his or her supervisor
Education & Experience Requirements
High school degree or equivalent
Minimum of 3-6 years' experience in Networking/Telecommunications
experience
Possess or able to obtain a Cisco CCNA and/or CCVP (i.e. CCNP
Voice) certification etc.
Ability to obtain IRS clearances, LAN accounts and badges
Deploying Unified Communications Enterprise
Skill & Certification Requirements
Proficient with VM (ESXi v6 environment), Informast, ISI Infortel,
CISCO Emergency Responder (CER), Cisco Unified Presence Server
(CUP), Softphones (Jabber), RedSky, ViewMail, WebEx (CWMS), SME,
Attendance Console, OpenAM, Enterprise License Manager (ELM), Net
Apps, Lightweight Directory Service (LDS), TFTP, and Secure File
Transfer Protocol (SFTP)
Cisco CCNA and/or CCVP (i.e. CCNP Voice) certification
UC enterprises, Treasury/IRS network infrastructure
Service Level Management
Knowledge Management
Incident and Problem Management
Deploying Unified Communications Enterprise
Off hour/off shift work expected (evenings, nights, weekends,
holidays)
Extensive Travel (25% - 100%) may be required
Other administrative or technical assignments as directed by TEIS
Transition Team
Microsoft Office products
Must have ability to effectively communicate with management and
peer
Ability to troubleshoot network incidences and provide a resolution
report
Ability to interact with all team members in a mentoring role, this
includes assistance in troubleshooting, and
Must possess excellent written and verbal communication skills
Position requires sitting, for long periods of time. (Sedentary
Work)
Most duties require extended use of a keyboard and computer
monitor
Extended Telephone Use
May require lifting of 20-50 lbs
LCI is an Equal Opportunity Employer Veteran/Disabled
Security Clearance Statement: This position requires a government
security clearance, you must be a US Citizen for consideration.
Clearance Level: Public Trust
Other Important Information You Should Know
Expression of Interest: By applying to this job, you are expressing
interest in this position and could be considered for other career
opportunities where similar skills and requirements have been
identified as a match. Should this match be identified you may be
contacted for this and future openings.
Ability to Work Remotely: Onsite Full-time: The work associated
with this position will be performed onsite.
Work Schedules: Schedules range from standard 40 hours over a
five-day work week. These condensed schedules provide employees
with additional time away from the office and are in addition to
our Paid Time off benefits.
Schedule for this Position: 5x8 hour day, 2 days off per week
Pay Rate:
The annual base salary range for this position in California and
New York (excluding most major metropolitan areas), Colorado, or
Washington is $55,000 - $100,000 . Please note that the salary
information is a general guideline only. Leader Communications
considers factors such as (but not limited to) scope and
responsibilities of the position, candidate's work experience,
education/ training, key skills as well as market and business
considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance,
Short-Term Disability, Long-Term Disability, 401(k) match, Flexible
Spending Accounts, EAP, Education Assistance, Parental Leave, Paid
time off, and Holidays.
This position is not an incentive plan eligible.
Leader Communications is an Affirmative Action and Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, or protected veteran status and will not be discriminated
against on the basis of disability. If you'd like to view a copy of
the company's affirmative action plan or policy statement, please
email hr@lcibest.com
Keywords: Leader Communications, Beaverton , Computer Network Support Specialist, IT / Software / Systems , Portland, Oregon
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