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AV Technical Support Specialist

Company: Biamp System
Location: Beaverton
Posted on: April 30, 2021

Job Description:

The Technical Support Specialist provides technical support, advice, and assistance to Biamp's customers (including AV integrators, consultants, and administrators) regarding AV hardware and software systems. Daily activities include troubleshooting both simple and complex AV systems through conversation with customers, exploration of programming files, recreation of customer systems in a test lab, and listening to AV spaces over the phone. Our ideal candidate is looking for a long-term fit at Biamp Systems, with continued growth and increasing responsibilities. Essential Functions:Provide technical support to customers via phone, email, and chatCoordinate returns and repairs of Biamp products as necessaryTroubleshoot, diagnose, and resolve technical hardware and software issues involving network connectivity, VoIP, poor audio/video quality, and more.Provide design advice to customers that are designing AV systems with Biamp productsIdentify and escalate priority issues to Applications EngineersAccurately process and record call customer interactions using tech support case tracking softwareMaintain and/or develop expertise in audio and video concepts and technologies, as well as other skillsets required within the professional AV industryOrganize ideas and communicate oral and written messages that are appropriate to audiences and circumstancesFollow up and make scheduled call backs to customers where necessarySecondary Functions:Create and edit technical documentationAssist in occasional proofreading and revision of technical documentation, online training courses, and online knowledgebase articlesAssist in maintaining organization and functionality of department's test rack equipmentOther duties as assigned by your SupervisorQualificationsThe following combination of experience, knowledge, and skills is desired:0-2 years' experience in a customer support/service roleExperience, interest, and/or serious passion for professional audio, video, or networking systems a plusProfessional AV background a plusIT technical support and/or networking experience a plusProficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, SharePoint, Visio, and others)Possesses excellent verbal and written skills in EnglishDemonstrates excellent organizational and interpersonal skills, and is able to work effectively with people of diverse backgrounds and diffuse challenging situations using acceptable and appropriate methodsAble to multi-task and be flexible in a dynamic work environment while maintaining strong attention to detailAbility to work independently and in a team environmentStrong interest in independent learning and research a plus Up to 5% travel may be requiredWork Environment:Stand or sit for long periodsIn-office or on-site attendance is requiredCompensation and Benefits:Biamp offers competitive pay plus fantastic benefits. We offer medical, dental, vision, and a 401(k)plan including match.Biamp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Read More

Keywords: Biamp System, Beaverton , AV Technical Support Specialist, IT / Software / Systems , Beaverton, Oregon

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