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Senior HR Advisor - HR Contact Center

Company: Nike, Inc.
Location: Beaverton
Posted on: March 24, 2020

Job Description:

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE, Inc.'s uncompromising focus on human potential extends to its workforce. Nike Human Resources teams help attract, retain, and reward the world's most innovative people by creating programs to help them thrive. They accelerate company growth as stewards of culture, organizational effectiveness, talent and change. The global Human Resources community includes experts in talent planning, talent acquisition, talent development, compensation and benefits, employee relations and more. Together, they develop a motivated, diverse and engaged global team.

Sr. HR Advisor -

Who are we looking for?

Here's your chance to join the HR Direct offense, to serve your fellow NIKE teammates and enable them to unleash their potential. The Sr HR Advisor provides exceptional customer service experience to Nike, Inc. employees in the United States, Mexico, and Canada for all HR related inquires. An HR Advisor has strong written and verbal communication skills and applies sound judgement and critical thinking when serving our employees.

Ideally, the Sr HR Advisor will have experiencing working in both HR and a contact center environment. They enjoy responding to employees' needs with the discipline to adhere to confidentiality, policy, and compliance rules. They are appreciated for their ability to be resourceful in the face of ambiguity and to find solutions on their own.

The Sr HR Advisor will be part of a fun, supportive, and collaborative team that operates on set schedules with various shifts. They are motivated by the challenge of continuous learning and the opportunity to develop a career in Human Resources.

What will you work on?

If this is you, you will utilize various systems and other support tools to ensure accurate responses are provided to employee inquiries, while looking for opportunities to educate the employee. You will use various channels, including phone, chat, email, and face-to-face to service employees in the U.S., Canada, and Mexico.

You will also showcase operational excellence to ensure all business needs are met, provide floor coverage, and handle escalations in the absence of a Supervisor. Further, you will act as a liaison between HR Direct and other HR teams as a subject matter expert to ensure the team is properly trained.

Who will you work with?

You will be supporting a large, diverse team of Nike employees with a variety of communication styles. You will closely partner with the HR functional and operational teams, your Supervisors, and peers.

What you bring to Nike

--- 3 years of experience in an HR function or contact center required
--- Bachelor's degree or an additional 2 years of experience (5 years total) in lieu of a degree required
--- Experience in a leadership position highly preferred
--- Strong computer skills (MS Office Suite, other HR systems)
--- Strong Organizational skills with the ability to multi-task

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

PandoLogic.Category: Human Resources, Keywords: Human Resources Coordinator

Keywords: Nike, Inc., Beaverton , Senior HR Advisor - HR Contact Center, Human Resources , Beaverton, Oregon

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