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Customer Service Administrator

Company: Quiktrak
Location: Beaverton
Posted on: November 19, 2021

Job Description:

We worked remotely before it was fashionable (and necessary)! Help us keep America moving. We are the eyes and ears of our customers. We are seeking a Customer Service Administrator to coordinate orders from our customers and connect them with folks in the field that perform audits and inspection services. This position provides a high level of customer service to inspectors and clients; building and maintaining strong relationships is an essential function of this position. Most of our employees have never worked in our industry before and have easily applied past customer service experience/skills to this role.
Essential functions include but are not limited to:

  • Coordinating and facilitating inspections; verifying order information; locating closest qualified contractors and coordinating job orders, providing follow up to issues or concerns of the client; acting as a liaison between client and contractor, and handling all details to ensure a successful inspection.
  • Developing extensive knowledge of the inspection process, products, and services.
  • Reviewing and analyzing inspection/audit reports for accuracy. Making corrections as needed before sending the final report to the client.
  • Providing support to independent contractors regarding procedures and questions.
  • Responding to client and independent contractor issues in an efficient and timely manner; working with department personnel to resolve issues and answering questions that may arise.
  • Effectively communicating knowledge of the audit process, products, and services to independent contractors and clients.
    Qualifications include but are not limited to:
    • High school education or equivalent combination of education and experience that provides the knowledge, skills, and abilities to perform the job.
    • Read, write, and speak English at an acceptable level to perform job functions.
    • Work in a team environment with close attention to detail; work independently with only general direction; handle and meet multiple deadlines.
      Benefits include:
      • Competitive pay plan with quarterly bonus plan.
      • 401K, medical, dental, vision, wellness, disability. THIS PLAN ROCKS!
      • Stability: Quiktrak has 30 years in business and is a leader in the field.
      • Great company culture with creative, fun, yet professional environment.
      • Remote work options one to two days per week, depending on performance. We are currently 100% remote.
      • Excellent location in Beaverton near Washington Square with plenty of free parking and easy access to public transportation.
        About Quiktrak
        Our origins trace back to Woodland Hills, California, to a tiny 700-square-foot office with a staff of four conducting leased equipment inspections throughout five Western US states. Fast forward through a move to the Pacific Northwest and a 2014 acquisition by Bureau Veritas, today Quiktrak is positioned as a leading provider of risk management services and technology for the global financial community. Quiktrak remains at the forefront of technology to show why we are the leaders in this industry. We have successfully expanded our global presence and today we provide field services in 6 countries. Our Revoquest technology is licensed in 28 countries and available in 18 languages.

Keywords: Quiktrak, Beaverton , Customer Service Administrator, Hospitality & Tourism , Beaverton, Oregon

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