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Transcat: Customer Service Coordinator

Company: Transcat
Location: Beaverton
Posted on: November 18, 2021

Job Description:

Overview:Join the industry leader in Measurement, Test, Inspection and Calibration! Transcat is experiencing an unprecedented growth in their service segment satisfying high growth markets in Aerospace, Pharmaceutical, Life Sciences and Chemical. Recognized in the industry for setting new standards in providing fast, high quality and accredited calibration services with laboratory locations across North America Utilize your leadership skills to continue our growth by empowering lab personnel expand their calibration skills while developing lean processes and robust quality systems. Essential Duties & Responsibilities Control service workflow so that customers commitments are met and up to date job status is accurately documented at all times Serve as a conduit for information between technical staff, sales and the customer Work in accordance with company practices and procedures and generally accepted business and technical standards Safeguard Company and customer equipment, material and information learned in execution of duties Compare identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records. Enters appropriate data in proper computer system Determines method of shipment that complies with established policies and procedures and customer specifications Coordinate with Freight Company for shipments too large for parcel pickup Affixes shipping labels on packed cartons or stencils identifying shipping information on cartons Assembles and/or selects reassembled containers Stamps, stencils, or glues identifying information and shipping instructions onto crates or containers Posts weights and shipping charges, and affixes postage Unpacks and examines incoming shipments, reports damaged items, records shortages, and corresponds with shipper to rectify damages and shortages. Distributes items to appropriate individual and/or area Examines outgoing shipments to ensure shipments meet customer requirements Primary Objectives: Controls order processing workflow in the D& W system, and process units into the calibration lab software so that customer commitments are met Call customers with estimates and get purchase order numbers, document in the D& W system to confirm discussions Advise customers of status and/or completion dates of repair and calibration; call customers for pick-up Answer customer questions regarding billings, delivery, ship dates, etc. Relay general technical information to customers Generate purchase orders for parts and outside services as needed Maintain accurate, complete and up-to-date department files and records Enter data accurately and on a timely basis Prepare customer paperwork for shipments Prepare and coordinate daily driver pickup/delivery schedule Assist in shipping/receiving, as required Protect company assets, information and interests Actively support the company mission, goals, programs and policies Comply with all company policies and procedures Supervisory ResponsibilitiesThis job has no supervisory responsibilities. Required Knowledge, Skills and Abilities: Excellent verbal and written skills Must be able to work with others Must be able to multitaskQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or ExperienceMinimum of a High school diploma or general education degree (GED); or one to three monthsrelated experience and/or training; or equivalent combination of education and experience preferably in a technical environment. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of thisjob. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status

Keywords: Transcat, Beaverton , Transcat: Customer Service Coordinator, Hospitality & Tourism , Beaverton, Oregon

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