Assistant Branch Manager (Cedar Hills Experience Center) (FULL TIME ONSITE)

Company: First Technology Federal Credit Union
Location: Beaverton
Posted on: September 3, 2024

Job Description:

DescriptionThe Branch (XC) Assistant Manager partners with the Manager to oversee the day to day activities of a team of Financial Solutions Representatives in processing routine financial transactions for members. The XC Assistant Manager handles daily operational tasks and ensures member service levels are met or exceeded.Here's what you can expect from the job and what you need to be successful:Job dutiesHandle and oversee the daily operations of the branch (including cash and vault balancing, negotiable items, audits)Partner with Manager in developing a team of highly motivated, results-oriented employees through effective leadership practices; ensure adequate staffing levels to maintain efficient team performanceAchieve staff results by communicating performance expectations; planning, monitoring and appraising job results; coaching, counseling and disciplining employeesMaintain and enforce systems, policies, procedures and productivity standardsPartner with Manager in effectively using KPIs and reports to analyze and determine necessary actions to identify gaps in the business and take action to resolveEnsure member service projects (change initiatives) meet objectives on time and on budgetPartner with other business units to resolve member issues or grow member relationships; actively participate in cross-functional meetingsResearch, resolve and communicate operational issues and potential problems to leader and/or other business unitsIdentify, manage and mitigate risk within XC (including identify theft, overdrafts, etc)Manage vendor relationships to support operational excellence and member service levelsEssential skillsMinimum 1 year experience in retail financial services with a proven successful track record in deepening and acquiring member relationshipsMinimum 6 months experience leading people or teams including coaching, development, and performance managementProven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees to achieve department goals Ability to use data and analytic information to gain insights and drive strategic directionAbility to work autonomously to manage time effectively and prioritize work appropriately to meet deadlinesStrong business communication skills; able to write/speak clearly and professionally for a variety of audiencesFamiliarity with CRM software is preferredWorking knowledge of Microsoft Office SuiteMinimum Education: Bachelors degree is preferredLocation: Cedar Hills Experience Center - Beaverton, OR 97005Target Compensation in Beaverton, OR: $59,000 to $75,000 annual plus quarterly incentiveBenefits options include:Traditional medical, dental, and vision coverage401K matching up to 5% per pay periodAccrue up to 17 days of Paid Time Off your first year of employment11 paid federal holidaysSpecial employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)First Tech is not currently offering Visa sponsorship or transfer for this positionWhat makes First Tech different? Click here to learn more!#FTFRetailby Jobble

Keywords: First Technology Federal Credit Union, Beaverton , Assistant Branch Manager (Cedar Hills Experience Center) (FULL TIME ONSITE), Executive , Beaverton, Oregon