Senior Operations Manager

Company: Earth Class Mail
Location: Beaverton
Posted on: September 16, 2023

Job Description:

About LegalZoom
We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.
As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.
With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.
Remote-first
Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.
At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.
This position will be onsite in Beaverton, OR.
Overview
You are the Senior Operations Site Manager for LegalZoom Virtual Mail, responsible for managing a team of 50+ hourly employees and 4 Assistant Managers based in our Fulfillment facility in Beaverton, Oregon. You will lead the team to consistently delight our customers, through flawless execution of our virtual mail fulfillment services and you will promote a safe and inclusive work environment. You will oversee a team that deals with millions of mail items that are scanned, digitized, and processed. This team also processes and deposits thousands of checks weekly for our customers. As a valued leader, you will be a key contributor in the execution of critical business strategic initiatives.
You will
Manage and build a high performing team of Virtual Mail Operators and Assistant Managers across multiple shifts.
Lead the execution and delivery of all targeted business plan metrics across output, productivity, quality, cost, safety and people.
Provide ongoing leadership and mentorship to staff with a focus on high employee engagement, morale, collaboration, and retention of high performing staff.
Maintain health and safety standards and promote a positive health and safety culture on site.
Drive continuous process improvement and identify efficiencies in order to increase productivity.
Manage the labor planning process for the site to ensure the optimal staffing is met in order to consistently deliver our output, throughput, and customer delight goals.
Carry out leadership responsibilities in accordance with the organization's values, policies, and procedures.
You have
5+ years of relevant experience in an operations leadership role in manufacturing / logistics / supply chain, managing a large group facility (40+ hourly employees).
Ability to recruit, motivate, lead, and retain key employees
Experience operating in a large scale, fast pace, and process-driven environment.
Excellent business judgment with the ability to step back and look at long term vision for the department growth.
Demonstrated strong track record of problem solving and solid analytical skill with the ability to find solutions for a variety of operational challenges.
Proven experience and passion around driving high employee engagement and building high performance work teams.
High tolerance for ambiguity with the ability to work with minimal direct supervision.
Strong communication and interpersonal skills.
LegalZoom is a remote-first company and the national range for this role is ($107,100 - $149,600). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Paid Time Off
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short-Term/Long-Term Disability Insurance
Plus other wellness benefits to include:
--- Fertility
--- Mental Health
--- One Medical
--- Fringe lifestyle benefits up to $250
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Earth Class Mail, Beaverton , Senior Operations Manager, Executive , Beaverton, Oregon