Senior Operations Manager
Company: Earth Class Mail
Location: Beaverton
Posted on: September 16, 2023
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Job Description:
About LegalZoom
We're here to make legal help accessible to all. LegalZoom
transformed the legal industry with the launch of our online
services and groundbreaking technology in 2001. Since then,
millions of customers have counted on us to officially start and
run businesses, protect brands and intellectual property, and look
after loved ones through wills and trusts.
As the industry leader for over 20 years, innovation remains at the
center of all we do. We're creative thinkers and problem solvers
with a passion for building legal and tax products that make a
positive impact on the world, and we're always looking for
exceptional people to push us further.
With us, you'll do work that's as rewarding as it is challenging
with a team where every voice matters and diversity, equality, and
inclusion are truly embraced. Together, we'll continue to
democratize the law and make a real difference in the lives of
millions.
Remote-first
Since March 2020, our Zoomers have worked remotely and reported an
overall better work-life balance with more time for family and
personal wellness.
At the end of 2021, LegalZoom made the official commitment to being
a remote-first company. Remote-first means that there is no
expectation that Zoomers come into an office for a fixed number of
days outside of those employees identified as essential onsite
workers. While we remain a remote-first culture, our local offices
have evolved as collaboration spaces for Zoomers to meet and engage
in person.
This position will be onsite in Beaverton, OR.
Overview
You are the Senior Operations Site Manager for LegalZoom Virtual
Mail, responsible for managing a team of 50+ hourly employees and 4
Assistant Managers based in our Fulfillment facility in Beaverton,
Oregon. You will lead the team to consistently delight our
customers, through flawless execution of our virtual mail
fulfillment services and you will promote a safe and inclusive work
environment. You will oversee a team that deals with millions of
mail items that are scanned, digitized, and processed. This team
also processes and deposits thousands of checks weekly for our
customers. As a valued leader, you will be a key contributor in the
execution of critical business strategic initiatives.
You will
Manage and build a high performing team of Virtual Mail Operators
and Assistant Managers across multiple shifts.
Lead the execution and delivery of all targeted business plan
metrics across output, productivity, quality, cost, safety and
people.
Provide ongoing leadership and mentorship to staff with a focus on
high employee engagement, morale, collaboration, and retention of
high performing staff.
Maintain health and safety standards and promote a positive health
and safety culture on site.
Drive continuous process improvement and identify efficiencies in
order to increase productivity.
Manage the labor planning process for the site to ensure the
optimal staffing is met in order to consistently deliver our
output, throughput, and customer delight goals.
Carry out leadership responsibilities in accordance with the
organization's values, policies, and procedures.
You have
5+ years of relevant experience in an operations leadership role in
manufacturing / logistics / supply chain, managing a large group
facility (40+ hourly employees).
Ability to recruit, motivate, lead, and retain key employees
Experience operating in a large scale, fast pace, and
process-driven environment.
Excellent business judgment with the ability to step back and look
at long term vision for the department growth.
Demonstrated strong track record of problem solving and solid
analytical skill with the ability to find solutions for a variety
of operational challenges.
Proven experience and passion around driving high employee
engagement and building high performance work teams.
High tolerance for ambiguity with the ability to work with minimal
direct supervision.
Strong communication and interpersonal skills.
LegalZoom is a remote-first company and the national range for this
role is ($107,100 - $149,600). Actual compensation offered will
depend on several factors including but not limited to: geographic
location, work experience, education, skill level, and/or other
business and organizational needs. In addition, an annual bonus,
incentive bonus and/or restricted stock units may be provided as
part of the compensation package. You will also receive a full
range of medical, financial, and other benefits as seen below.
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Paid Time Off
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short-Term/Long-Term Disability Insurance
Plus other wellness benefits to include:
--- Fertility
--- Mental Health
--- One Medical
--- Fringe lifestyle benefits up to $250
Join us in making a difference as we build our future and help
ensure access to professional legal advice to all! LegalZoom is an
equal opportunity employer, dedicated to diversity, equality, and
inclusion, and provides equal employment opportunities to all
employees and applicants for employment. LegalZoom prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws.
Keywords: Earth Class Mail, Beaverton , Senior Operations Manager, Executive , Beaverton, Oregon
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