Hotel General Manager
Company: Courtyard by Marriott Portland City Center
Location: Beaverton
Posted on: September 15, 2023
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Job Description:
Why us? Sage Hospitality Group is set to hire a Hotel General
Manager at the Courtyard Portland City Center! The Courtyard
Portland City Center is a unique downtown Portland hotel. Not your
typical Courtyard! Our 256 room, high rise hotel is located in the
heart of downtown Portland and offers all the services and
amenities of a full service hotel. We embody that unique vibe that
is the best of "Portland". Our dynamic, values-driven team works
together to provide every guest with a truly warm experience. As
part of Sage Hospitality Group, we passionately strive to be the
best and create excellence in everything we do. We believe in
enriching lives one experience at a time. More than a slogan, we
empower our employees to make positive impacts on the communities
in which we live and work. By providing genuine service we build
relationships with our guests and value for our shareholders, and
we create unforgettable experiences. We are looking for independent
thinkers. Those who harness their entrepreneurial spirit so that it
breaks preconceived notions. We're not afraid to forge our own
path. After all, it's what industry leaders do. That's why we
welcome risk takers and creative spirits alike. No matter your
daily role, Sage recognizes that your success is about more than
the work you do-it's really about who you are, which is why we
invest in your personal and professional growth. We hope you
consider joining us! Job Overview Overall management responsibility
for the operation of the hotel including profitability, guest
service, product quality, and overall cleanliness and maintenance
of the hotel property. Operation of the hotel will be within the
framework of approved 1) annual budget, 2) annual marketing plan,
3) annual capital expenditure plan, 4) annual wage plan, and always
within the framework of all Company policies and procedures.
Responsibilities Executive Committee Lead the Executive Committee
utilizing a participative style: be readily available and
effectively communicate with each member, coordinate the operation
of each individual's department and special projects, and assist in
identifying problems and solutions. Guide the committee in dealing
with the hotel's problems and opportunities in order to best serve
the financial interests of the property. Operating Budget
Development of annual operating budget which will serve as an
operating plan and define required levels of achievement. Assure
achievement of annual budget in revenues, costs and profits through
accounting diligence and expenditure controls and proficient
accounting practices. Departmental Objectives Set written
priorities and key objectives for each department head quarterly
including action plan and completion date. Follow up to assure
successful implementation and follow-through and take corrective
action in the event of failure to meet assigned objectives.
Forecasting Monthly forecasting of operating staff and cost
expenditures. Business planning in line with forecasted sales and
costs including guidance to department heads. P & L Statement
Critique Monthly review of financial statement in order to correct
problems, assure spending is in line and to plan for future
business. Review and approve all expenses in "other expense"
categories in all departments. Regularly review all major expenses
to assure that monies are wisely expended. Staff Relations Develop
a high level of esprit de corps and loyalty to the hotel and to the
company in order to reduce turnover and increase employee morale.
Communicate, counsel and assist in staff development. Be visible
and available to all hourly personnel in accordance with the
Company's open door policy. Attend monthly department employee
meetings whenever possible. Staff Evaluation Conduct performance
appraisal and personal development plans for management staff.
Identify substandard performance of individual managers and outline
improvement action, including taking corrective or disciplinary
measures. Staff Hiring Assure level of experience, knowledge and
ability to meet job requirements of all hotel management. Cost
Controls Review controls and assure adherence at all times in order
to protect the hotel's property/assets. Wage and Salary
Administration Review all wage and salary increases assuring
compliance with wage scales and compensation philosophies as
outlined in the Company's management manuals. Future Business
Quarterly review of future bookings of room nights and banquet
sales, early identification of weak periods, implementing yield
management practices. Pricing Quarterly review of pricing including
review of cost increases and competitive pricing in room rates,
restaurant, lounge and banquet areas. Assure recommendation and
implementation of price increases on a timely basis. Inspection
Regular personal inspection of guest rooms, public areas, back of
house, banquet function set-ups. Assure that written lists are
developed of corrective actions required for implementation by
housekeeping, maintenance and operating departments. Guest service
through leadership and example, establish a friendly, courteous,
service-oriented approach to guests that is exhibited by all hotel
employees. Establish and implement guest service standards for all
departments, periodically review, identify problems and corrective
actions. Property Maintenance Assure that an on-going program is
followed in regular repair and upkeep of the facility, landscape
and equipment by developing and implementing a preventive
maintenance program. Marketing Plan Development of annual sales and
marketing plan. Monitor implementation of marketing plan action
steps. Sales Management Regular review of sales solicitation
activities, room nights productivity and group room rates sold by
the sales department. Regularly review individual productivity
taking corrective action and guiding as needed. Evaluate market mix
and take action in order to best position the hotel for increased
business. Involvement in sales solicitation of key accounts by
reviewing contracts, meeting with sales department, visit key
account contacts in person and by phone. Food and Beverage
Promotion Monitor the success of F&B promotion programs. Take
corrective actions as required. Monitor sales levels in order to
take steps to reverse negative sales trends. Credit Maintain credit
policies at Front Office, Sales and Catering. Attend credit
meetings and assist in developing action plans, supervise
collections of major accounts, review of aging reports and approval
of write-offs. Front Office Management Regular review of Front
Office results in order to maximize room revenue. Identify problem
areas and initiate solutions. Community Relations Represent the
hotel within the local community, positioning the hotel as a good
corporate citizen that is involved and supportive of community
affairs. Policies and Procedures Assure that all Company policies
and procedures are fully implemented throughout the hotel....
Keywords: Courtyard by Marriott Portland City Center, Beaverton , Hotel General Manager, Executive , Beaverton, Oregon
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