Assistant Manager, Virtual Mail (Onsite)
Company: LegalZoom
Location: Beaverton
Posted on: January 24, 2023
|
|
Job Description:
About LegalZoomWe're here to make legal help accessible to all.
LegalZoom transformed the legal industry with the launch of our
online services and groundbreaking technology in 2001. Since then,
millions of customers have counted on us to officially start and
run businesses, protect brands and intellectual property, and look
after loved ones through wills and trusts.As the industry leader
for over 20 years, innovation remains at the center of all we do.
We're creative thinkers and problem solvers with a passion for
building legal and tax products that make a positive impact on the
world, and we're always looking for exceptional people to push us
further.With us, you'll do work that's as rewarding as it is
challenging with a team where every voice matters and diversity,
equality, and inclusion are truly embraced. Together, we'll
continue to democratize the law and make a real difference in the
lives of millions.Remote-firstSince March 2020, our Zoomers have
worked remotely and reported an overall better work-life balance
with more time for family and personal wellness.At the end of 2021,
LegalZoom made the official commitment to being a remote-first
company. Remote-first means that there is no expectation that
Zoomers come into an office for a fixed number of days outside of
those employees identified as essential onsite workers. While we
remain a remote-first culture, our local offices have evolved as
collaboration spaces for Zoomers to meet and engage in person.This
position will be on-site in Beaverton, OR.OverviewLegalZoom is an
innovative company pioneering solutions in postal automation, and
while the software side expands, we need the physical side to meet
it. The Assistant Manager (ASM) in Mail Operations is a skilled and
motivated leader responsible for direct leadership of hourly
employees in day-to-day functions.You willLead a team of 15 to 20
operators ensuring KPIs and metrics are being met, making
adjustments as required.Proactively deep dive variations in team
performanceWork with the Manager to implement weekly plans and
adjust that plan as needed.Effectively influence and inspire the
team to meet the departments daily goals.Create a positive climate
in which people on the team feel motivated to complete the required
tasks.Demonstrate respect for your team members.Understand the
business and identify potential areas of improvement from a
technical perspective or regulatory risk.Communicate with Managers
and counterparts to provide support to other shifts.Under the
direction of the Manager, assess and monitor the flow of mail in
the process area of responsibility and provide information.Be the
Subject Matter Expert in your area and provide technical problem
solving for errors and issues in the assigned department.Hold
periodic team meetings with the team members in your designated
department.Have the ability to think on your feet, assess
situations, take corrective action and communicate effectively both
written and orally.Ensure that strategically progressive actions
are consistently implemented across all tasks to improve efficiency
and standardize process workflows to meet KPI goalsCreate a variety
of tickets on various Customer Success and IT concerns using the
appropriate communication tools.Assist in the development and
testing of new products within your department.Work with
stakeholders to solve interdepartmental issues when needed.You
have2+ years of direct management experience managing hourly
front-line employees2+ years of employee coaching (reviews,
disciplinary action, development, etc.)Ability to problem solve and
implement solutions quickly in situations where only limited
standardization existsExcellent verbal communication, and the
ability to convey important information clearly and
effectivelyStrong leadership and initiativeExcellent delegator and
mediatorExcellent time managementResponsible, goal oriented and
organizedStrong attention to detail and able to multitaskConfident,
proactive, and willing to take on workplace challengesGreat
listening skills and able to take direction from individuals in
higher-level positionsLikable by most and able to motivate
othersRemote Employees should confirm that the internet service
available has adequate bandwidth to support all work
processes.LegalZoom is a remote-first company and the national
range for this role is ($42,000 - $90,000). Actual compensation
offered will depend on several factors including but not limited
to: geographic location, work experience, education, skill level,
and/or other business and organizational needs. In addition, an
annual bonus, incentive bonus and/or restricted stock units may be
provided as part of the compensation package. You will also receive
a full range of medical, financial, and other benefits as seen
below.Medical, Dental, Vision Insurance401k, With Matching
ContributionsPaid Time OffHealth Savings Account (HSA)Flexible
Spending Account (FSA)Short-Term/Long-Term Disability InsurancePlus
other wellness benefits to include:FertilityMental HealthOne
MedicalWellness reimbursement of up to $250For onsite roles or
roles that require periodic onsite visits, LegalZoom requires all
employees to be fully vaccinated for COVID-19 before starting work,
unless precluded from doing so by applicable law. The CDC currently
defines fully vaccinated as two weeks after the second dose for
Pfizer and Moderna, and two weeks after the single dose of Johnson
& Johnson. LegalZoom will require proof of vaccination before a
successful applicants first day of work, and will consider requests
for exemption from this requirement during the offer phase (1) as a
reasonable accommodation for medical reasons or sincerely held
religious beliefs where the accommodation would not LegalZoom undue
hardship or pose a direct threat to the health and safety of
others, or (2) for other reasons under applicable law.Join us in
making a difference as we build our future and help ensure access
to professional legal advice to all! LegalZoom is an equal
opportunity employer, dedicated to diversity, equality, and
inclusion, and provides equal employment opportunities to all
employees and applicants for employment. LegalZoom prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws.
Keywords: LegalZoom, Beaverton , Assistant Manager, Virtual Mail (Onsite), Executive , Beaverton, Oregon
Click
here to apply!
|