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Account Manager

Company: RFPIO
Location: Beaverton
Posted on: November 20, 2022

Job Description:

About RFPIO Ranked in the top 5% of the Inc5000 (and the highest ranked Oregon company), RFPIO is the industry's leading response management platform helping sales teams respond at the pace of their customer expectations. Over 200,000 users from companies like Microsoft, Accenture, and Akamai, use RFPIO to provide on-demand access to the knowledge and content their teams need to do their best work. In July 2018, we closed our $25M Series-B round, backed by K1 investments. We are a truly international company, headquartered in Portland, Oregon, with additional offices in Kansas City, KS and Coimbatore, India.

  • Backed by best in class investors, we have access to capital, networks, and mentors
  • We put our people first and have employee champions who lead DEI initiatives and are committed to creating a diverse and inclusive environment for everyone
  • You'll have a voice in what we do and see the impact of your work with open channels for product ideas, employee feedback, and open door access to executives. About the Role The Account Manager position is a quota-bearing role, responsible for renewal, cross-sell and upsell revenue opportunities within current RFPIO clients as well as hunting for new opportunities within current accounts. A successful Account Manager will cultivate strategic relationships with account stakeholders, lead the transition of accounts to our new support model, focus on renewals and upselling, and be able to effectively network with contacts to map out key players in accounts and help facilitate their goals, and will proactively navigate accounts to seek out new business units or whitespace. As a member of this rapidly growing team, an Account Manager will have a direct impact on RFPIO's go-to-market strategy, and will provide prospective customer feedback that will directly impact the development and improvement of the company's cornerstone software. Key Responsibilities:
    • Achieve or exceed monthly revenue targets
    • Display a solution sales mindset while cultivating new and existing account relationships
    • Clearly document pipeline activity in Salesforce
    • Map out the key players in accounts and their goals
    • Work with key players to create an action plan to map our services to account needs and goals
    • Establish regular communication with Customers - operational and executive - to ensure Customers are actively utilizing the full functionality of RFPIO's software and are having a positive user experience.
    • Manage the upgrade/renewal process and work with the Contract Department to finalize agreements
    • Closely manage and nurture accounts to identify and eliminate risk of attrition
    • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
    • Provide senior management with an accurate forecast and risk analysis of all assigned accounts within the team
    • Communicate the needs of the Customer to other internal teams Other Duties
      • Work with RFPIO employees and partners to help identify actions needed to create and close new opportunities
      • Remain current on competitive products, RFP processes and account business objectives
      • Proactively uncover potential sales opportunities through outbound calling, written communication and referrals from technical support/professional services
      • Drive new product adoption by presenting value-added services
      • Build strong working relationships across Sales, Product and Customer Success teams
      • Work closely with Customer Success team to increase customer retention
      • Normalize product costs and price increases for renewing customers
      • Other duties as assigned What you bring to the table:
        • Bachelor's degree in Business, Finance or Operations is a plus
        • 2-4 years working in B2B sales or account management, ideally in a SaaS, tech, or tech-adjacent industry
        • Experience responding to RF(x)'s or proposal management is a plus
        • Must be capable of working on multiple projects concurrently with minimum supervision
        • Excellent written and verbal communication skills
        • B2B sales methodology
        • Demonstrated ability to manage a global account
        • Capable of making detailed presentations to large groups of people
        • Has a strong work ethic and is able to independently drive sales efforts
        • Able to effectively address challenging questions and provide innovative solutions to complex problems At RFPIO, our mission is to make RFPIO one of the best places to work by building trust, respecting personal boundaries, valuing work-life balance, promoting diversity, and inclusiveness, and instilling a true sense of ownership and belonging among every employee that will transcend to delighting customers and creating true market value.
          • People feel empowered, supported, and included
          • Trust and transparency are built into the way we work
          • Creativity, curiosity, and continuous improvement are encouraged and nurtured US-Based Employees can look forward to the following benefits: Competitive Compensation, Stock Options, Company Bonus 401k with company matching Flex-Fridays: enjoy a half day 3 out of 4 Fridays a month Unlimited professional development and ongoing learning through LinkedIn Learning Solutions 3 weeks of paid vacation, paid sick days, dedicated paid COVID days, and paid bereavement 4 week sabbatical after 5 years of service Weekly virtual yoga sessions Mental Wellness Program (EAP) to support your well-being and self-care Team events, such as happy hours, off-sites, and team building events Best-in-class health benefits, company paid for employee and company contribution for family coverage Associates based outside of the US will enjoy similar benefits, comparable and specific to their national standards RFPIO is committed to building and fostering a diverse and inclusive culture that we can all be proud of. We encourage people of all cultures, ethnicities, ages, backgrounds, races, national origins, genders, sexual orientations, religions, and abilities to apply for our open positions. If you are also committed to this kind of culture and see yourself joining our team, please apply - we look forward to learning more about you!

Keywords: RFPIO, Beaverton , Account Manager, Executive , Beaverton, Oregon

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