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Director, Client Success

Company: Genesis Financial Solutions, Inc.
Location: Beaverton
Posted on: May 12, 2022

Job Description:

Overview:Join the nation's leader in second-look finance servicing as our Director, Client Success.
Summary:This position reports to the Vice President, Client Success and works closely with other departments, in addition to Executive stakeholders. A successful Director, Client Success will understand our business needs and be able to exceed client expectations to ensure programs are successful from launch to daily support. A strong candidate will take a proactive approach to existing and new clients to grow profitable retailer relationships. This includes the cross-functional activities associated with new client or platform due diligence, new program implementation, understanding and delivering against client business objectives to ensure high client satisfaction, and supporting deployment of new products and services that will strategically grow the business.Responsibilities: As our Director, Client Success you will:

  • Act as a leader and mentor on the Client Success team with a focus on ensuring high levels of client satisfaction and identifying opportunities to drive business with existing clients and generating referrals.
  • Act as the primary relationship contact of a defined set of strategic partners; respond effectively to client inquires, questions, issues and recognize trends across the partner groups.
  • Skillfully engage internal parties to address issues and opportunities while deescalating external pressures and requests that will not result in outcomes worth the effort.
  • Strike the appropriate balance between professionalism, confidence, diplomacy and tact when communicating with internal and external stakeholders, regardless of whether communication is in written or verbal form. Demonstrates the ability to weigh internal risk with external needs.
  • Act as a subject matter expert of the Genesis Credit Portal and Retail Lending Platform systems, thoroughly understanding the underlying technologies and communicating those features to current and future clients.
  • Responsible for maximizing client relationships through identification of favorable loan program drivers in each client's point-of-sale environment. Focused on replicating the drivers, developing, and deploying best practices across retailers' markets and verticals. Attention placed on profitability, loan volume, retailer and customer expectations.
  • Act as the voice of the client within internal meetings, facilitating win-win outcomes to ensure that client and platform partner needs are met in the best way for the business
  • Drives awareness of goals, operating principles, strategy, and competitive position.
  • Create and maintain department budget; audit invoices against budgeted activities and ensure appropriate payout of platform and broker fees.
  • Create and maintain templates for department presentations, whether with existing clients or internal stakeholders, including the Private Label Monthly Business Review. Works with other contributors to ensure information is accurate, effectively presented, and provides insights to the rest of the organization about the Private Label business and marketplace pressures.
  • Responsible for leading complex integration activities of new programs, with a focus on efficient deployment of new products, channels and partnerships. Includes efforts to integrate and coordinate all internal/external support functions and dependencies.
  • Maintains a driven focus on reusable and repeatable programs and practices, while still delivering on market and client requirements.
  • Facilitates demonstrations and training of Genesis credit programs to clients and prospective clients.
  • Up to 50% travel required.
  • Other duties as assigned.
    These duties must be performed with or without reasonable accommodation.Qualifications:Requirements:
    • Bachelor's degree in Business, Finance, Economics or related field. Master's degree strongly preferred.
    • 7+ years of relevant managerial experience in financial services or retail sales.
    • 5+ years cross functional management experience highly preferred including marketing, operational resources.
    • Demonstrated understanding of Credit Card Regulations strongly preferred.
    • Prior experience in Private Label Credit strongly preferred.
    • Extensive experience in managing complicated, interdisciplinary projects
    • Outstanding client orientation skills, including the ability to present effectively to executive-level audiences.
    • Strong qualitative skills and the ability to work independently or in a team.
    • Good working knowledge of compliance regulations, operations, collections and credit risk.
    • Must possess outstanding attention to detail, strong organizational skills and analytical thinking ability.
    • Ability to inspire, motivate and engage the commitment of others.
    • Sense of urgency for goal achievement, with strong commitment to driving results.What's In It For You:
      • Robust health insurance including individual and family Medical, Dental and Vision insurance
      • Peace of mind with Life and AD&D Insurance
      • Protect yourself with company paid Long-Term Disability
      • Save on taxes with Flexible Spending Accounts
      • Relax and recharge with Paid Time Off (PTO) Program; plus 6 paid holidays and 1 paid floating holiday.
      • Financial health with 401k plus employer match up to 4%
      • We invest in your future through Tuition Reimbursement and ongoing Learning & Development
      • Take care of your well-being through Wellness perksAbout GenesisGenesis Financial Solutions is one of the nation's largest non-prime credit card servicing businesses. We serve almost 3 million consumers through two channels: Private Label Credit Card Servicing and direct-to-consumer MasterCard options that we service on behalf of our issuing bank partners. We specialize in second-look finance servicing for consumers who are turned down by a prime lender, yet are just slightly below the prime threshold. We are a company of seasoned consumer finance professionals who believe that everyone deserves the opportunity for both quality credit financing, and the chance to rebuild their credit. With our help, non-prime consumers can buy quality products and services without depleting their savings account.
        Genesis Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Genesis Financial Solutions, Inc., Beaverton , Director, Client Success, Executive , Beaverton, Oregon

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