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Insights & Analytics Manager, Nike Direct Stores & Service

Company: Nike Deutschland GmbH
Location: Beaverton
Posted on: February 14, 2021

Job Description:

Insights & Analytics Manager, Nike Direct Stores & Service Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game. Who we are looking for Innovation is at our core, and that sport extends beyond cutting-edge products. A forward-thinking mentality coupled with a steadfast aim to serve the consumer influences every aspect of our business. With a focus on consumer insights and marketplace analytics, Nike will usher in a new era of marketplace presence that will change how we build assortments, services and experiences. We seek analytics experts to help lead and optimize Nike's footprint through the delivery of insights! What will you work on As Insights & Analytics Manager for Nike Direct Stores & Service (NDSS) you will be using data to help advise store leadership on the best path forward to better serve our Nike Direct consumers and their evolving needs. You will provide insights that will craft our strategy using a consumer-centric data set that will influence all business aspects including Product, Service, Environment and Member benefits. You will support a cross-functional team on initiatives that impact our global store fleet and help guide our partners on how to interpret and understand data-driven results. This position requires a high-energy, motivated individual with strong technical analytical skills and excellent written and verbal communication. All coupled with demonstrable ability to maintain relationships with senior partners. Candidates with strategic planning and analytics experience in a retail environment preferred. The right individual will be on top of O2O and B&M retail trends as well as the evolution of Analytical tools and techniques. Key Responsibilities:

  • Lead business reviews (weekly, quarterly, etc) to a team of peers as well as to senior leaders using an analytical approach to elaborate on key drivers, actions and recommendations
  • Drive the strategic development of the NDSS and O2O Analytics role, identifying opportunities for new types of analysis and collaborating to build the capabilities to support it
  • Report and Analyze consumer engagement with stores services and its impact on behavior, transactions and retention.
  • Define and lead the reporting of consumer Key Performance Indicators including New/Existing buyers, Value, frequency, recency, etc.
  • Measure the cross-channel (Digital, B&M) engagement and value of consumers, identifying key aspects as acquisition, retention and churn drivers
  • Track the performance of marketing programs including promotions, targeted communications and overall results of "Nike Member" benefits
  • Become a partner to the Stores forecasting process, and provide a consumer perspective of performance projections
  • Develop the roadmap and relationship with technical teams regarding new reports, tools and data foundation needs
  • Serve as the subject matter expert on analytics across several workstreams, providing a perspective on what data we have, what analytics can tell us about it, and how we can use it to optimize the best experience for our consumers and our business. What you bring
    • Bachelor's degree in Statistics, Business, Finance, Economics, Engineering, or a related field.
    • Minimum 5 years of relevant professional experience in a retail environment analyzing Consumers, POS, Marketing data or similar
    • Deep knowledge of Retail Financials, CRM metrics, Commerce Key Performance Indicators and return on investment, consumers segmentation, sales attribution and omnichannel analytics.
    • Advanced SQL skills required. Experience in querying big data environments preferred.
    • Experience on various types of tools used in analytics including Visualization tools, Database clients, statistical tools, POS tools, Web analytics and clickstream, etc
    • Experience in analyzing business performance and its drivers as well as in forecasting
    • Strong communication skills both at a technical level as well as at a Financial/Biz performance level. Proven examples of using data to influence decision making required
    • Excellent task management capabilities to develop multiple tracks of work and requirements, appropriately prioritizing projects based on business impact and critical timelines.
    • Ability to develop strong partnerships across a multi-layered organization required. As potentially part of a complex organization, multi geo located, International experience highly regarded NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world. NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. How We Hire At NIKE, Inc. we promise to provide a premium, inclusive, compelling and authentic candidate experience. Delivering on this promise means we allow you to be at your best - and to do that, you need to understand how the hiring process works. Transparency is key.* This overview explains our hiring process for corporate roles. Note there may be different hiring steps involved for non-corporate roles. Whether it's transportation or financial health, we continually invest in our employees to help them achieve greatness - inside and outside of work. All who work here should be able to realize their full potential. Job title Insights & Analytics Manager, Nike Direct Stores & Service NIKE, Inc. is committed to fostering a diverse and inclusive environment for all NIKE employees and job applicants and offers a number of accommodations to complete our interview process including readers and sign language, accessible and single location for in-person interviewers, modified equipment/devices and closed captioning. If you need an accommodation to complete the application process, we're here to help! Please contact us at +1 503-671-4156 and include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

Keywords: Nike Deutschland GmbH, Beaverton , Insights & Analytics Manager, Nike Direct Stores & Service, Executive , Beaverton, Oregon

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