Receptionist Extra Functions
Company: Virginia Garcia Memorial Health Center
Location: Newberg
Posted on: April 1, 2026
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Job Description:
Description Job Description Job Title: Receptionist Extra
Functions FLSA: Hourly "Non-Exempt" Bilingual: Bilingual Required
Representation: Represented Department: Patient Support Reports to:
Care Team Supervisor (CTS) At Virginia Garcia Memorial Health
Center, we welcome diversity; we encourage, uplift, and are honored
to serve people who have been historically underrepresented and
underserved. Our mission is to provide high-quality, culturally
appropriate healthcare to low-income residents of Washington and
Yamhill Counties, with a special emphasis on seasonal and migrant
farm workers and others with barriers to receiving healthcare. We
strive to provide an inclusive environment that welcomes and values
the diversity of the people we employ and serve. Job Summary : The
Receptionist Extra Functions (Receptionist) performs all duties
related to checking patients in and out, establishing and updating
computer data, preparing patient charts, and assisting with patient
flow. This position answers and makes phone calls, takes messages,
makes appointments, collects payments, gives change, and balances
collections at the end of the day. They perform all switchboard and
medical records duties. Essential Duties and Responsibilities:
Prepare Center at start of day to receive patients; unlock doors,
turn on lights, prepare cash register drawer, prepare sign-in
sheets. · Perform established patient check in processes, including
consents, Annual Verification form, insurance, & FPL. Update
contact and demographic information for all registered patients.
Procure proper documentation of patient financial status to allow
Center to identify appropriate billing sources. Refer potentially
eligible patients to the Medicaid Eligibility worker. Check in and
complete Behavioral Health, Mental Health, and Dietician internal
referrals. Assist other patients as may be appropriate. Set up
charts for provider and create charts for new patients. Coordinate
patient flow with nursing staff, lab, and pharmacy. Demonstrate
knowledge and adhere to clinic policies and procedures regarding
patient care, insurances, new patients, etc. Support Call Center
and route calls to appropriate staff, being consistently courteous,
timely, and helpful. Provide back up to Call Center when needed;
take messages and schedule appointments for patients. Process mail,
office deliveries, and incoming faxes. Perform reminder calls,
schedule and call for intake appointments. Provide patient
information and customer service related to charges, discounts,
payments and billing. Reconcile encounter payments with cash and
prepare money for deposit. Review pended work queues. Assist
patients with collections issues or direct to the appropriate
person. Assist in training new Front Office staff as needed and as
time permits. Maintain waiting room and children's play area to
ensure they are clean, tidy, and orderly. Prepare Center at end of
the day; lock up Front Office area, verify that the front door is
locked. Attend Front Office team meetings: contribute to meeting
agenda, participate in all staff meetings. · Attend refresher
trainings and/or engage in coaching sessions as assigned. ·
Escalate issues, concerns, or recommended workflow improvements.
Handle protected health information (PHI) in a manner consistent
with the Health Insurance Portability and Accountability Act of
1996 (HIPAA). Perform other duties as assigned. HIPAA Requirements:
The Receptionist/Extra Functions uses PHI in order to do patient
scheduling and registration, check and update insurance coverage,
and enter demographic information. This position also helps
patients with limited questions about their accounts and will
perform end of day reporting that includes payment information.
Applying the minimum necessary rules of HIPAA, the designated
record sets to which this employee has access include: patient
demographics and account information in the practice management
system, encounter forms, user batch reports and payment posting
reports generated by the practice management system, the patient
information section of the medical record, the HIPAA section,
recent progress notes (as needed to answer scheduling questions),
and the problem list/immunization record (to provide copies to
patients upon their request). This position is required to read and
use the content of these records only to the extent needed to
accomplish the assigned task. Knowledge, Skills and Abilities
Required: Proficiency in English and Spanish, both written and
spoken language. Proven sensitivity to inter-cultural issues. Able
to make independent decisions based on Center protocols. High level
of accuracy with numbers and data, which will become patient
records. Education and Experience Required: High School diploma or
equivalent. One or more year's previous experience in reception
work, work with the public, or work in a social service or health
care setting. Previous computer experience desirable. Behavioral
Competencies: Accountability: Role model VG's mission, vision, and
shared values Customer-Focus: Listen to the voice of the customer
and strive to delight them by exceeding their expectations
Teamwork: If someone needs help, help them Initiative: Be
innovative, apply fresh ideas, and continuously improve how you do
your work Confidentiality: Maintain strict confidentiality and
respect the privacy of others Ethical: Demonstrate integrity,
honesty, and stewardship in all encounters at work Respect:
Demonstrate consideration and appreciation for co-workers and
patients Communication: Demonstrate the ability to convey thoughts
and ideas as well as understand perspective of others Physical
Requirements: Sitting: up to 65% Standing: 10% Walking: 10% Bend,
Reach, Stoop: 15% Use of Computer: up to 50% Ability to lift/carry
up to 30 lbs. Working Environment/Physical Hazards: · Work in
well-lighted, ventilated environment. · Possible indirect exposure
to blood borne pathogens; expected to observe infection control. ·
Possible exposure to potentially hazardous chemicals. Equipment
Used: Office equipment · Computer, printer, telephone, fax, copier,
scanner Immunization: Staff members must meet immunization
requirements as stated in VGMHC's immunization policy and state and
federal guidelines. Job descriptions represent a general outline of
the essential and major job duties, functions and qualifications
required. They cannot be all-inclusive and comprehensive due to the
dynamic nature of work performed to accomplish VGMHC's Mission.
VGMHC is an Equal Opportunity Employer. No person is unlawfully
excluded from consideration for employment because of race, color,
religious creed, national origin, ancestry, sex, age, veteran
status, marital status, or physical challenges. The policy applies
not only to recruitment and hiring practices, but also includes
affirmative action in placement, promotion, transfer, rate of pay,
and termination.
Keywords: Virginia Garcia Memorial Health Center, Beaverton , Receptionist Extra Functions, Administration, Clerical , Newberg, Oregon
