Law Firm Administrative Professional
Company: Reynolds Defense Firm
Location: Beaverton
Posted on: May 26, 2023
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Job Description:
What Matters Most:
--- You are authentic, kind, and compassionate and it shows
--- You bring a high level of professionalism
--- Excellent customer service and phone skills
--- Strong computer skills/learning quickly
--- 100% In-office role
What you'll do in the role:As our Administrative Professional, your
role is an integral part of making sure that our clients'
experience is consistently high quality. There are two parts to
this role. You will sometimes be answering our phones, serving as
the first point of contact, and setting the stage for all
interactions clients will have at Reynolds Defense Firm. You will
also be assisting our Legal Team with projects and assignments to
help our clients through the resolution of their cases. In both
roles, you will be able to confidently answer client questions,
gather information, and assure them they are in good hands with
Reynolds Defense Firm. Most importantly, you will be establishing a
true human connection with each person you talk to!
What you bring to the role:The ideal candidate is service-oriented
and has experience talking with a wide variety of
clients/customers. You know how to manage a conversation while also
connecting with the person on the other end. You bring strong
administrative skills and a high level of professionalism which you
use to set a positive and helpful tone with our clients. You are
able to handle multiple tasks at once, have strong problem-solving
skills, and can change gears quickly when needed.
You are solid - to us, this means you are honest, confident,
compassionate, sincere, trustworthy, empathetic, courageous, smart,
kind, and genuine.
You have drive - no phoning it in. You are willing to work hard to
achieve your goals and you have pride in your work product. You are
adaptable and can roll with change. You can also anticipate
outcomes, you are proactive, and you strive to improve, both
personally and professionally, every day.
You lean forward in life - you have a presence that is
self-confident but not egotistical.
You are a team player - RDF rises or falls as a firm, not as
individuals. You are level-headed, professional, good-natured, and
you don't take yourself too seriously. You remain upbeat in
difficult times. You are prepared to pull your own weight at RDF,
recognize that sometimes that isn't enough, and pull some more. No
drama.
Responsibilities:
--- Our Administrative Professional will back up our front desk as
the first point of contact for clients, communicating company
messaging and conveying confidence in our ability to assist
them
--- The role will also assist our Legal Assistants and our
Attorneys directly through assigned administrative tasks
--- This position has pride of 'ownership' in being part of the
client intake and legal process and setting the standard for all
other interactions the clients will have
Qualifications:
History of being deadline-driven and extremely organized
Display excellent written, problem-solving, and verbal
communication skills
Customer service, bookkeeping, or administrative experience is
preferred
High school diploma or GED required
Technologically savvy; basic knowledge of Microsoft Office Word and
Excel programs and filing systems with the ability to learn new
programs quickly and troubleshoot common issues
Required Education and Experience
--- High school diploma or equivalent required
--- Minimum 3-5 years of general work experience
--- Minimum 1 year of clerical or customer service experience
required
Required Skills and Abilities
--- Intermediate proficiency in customer service with the ability
to manage interactions in line with company messaging and
vision
--- Excellent communication skills
--- Excellent attention to detail
--- Ability to work independently to identify and solve
problems
--- Ability to organize and prioritize work
--- Ability to respond to common inquiries and questions from
internal and external customers
--- Ability to operate office machines including copiers, scanners,
phone and voicemail systems, and personal computer
--- Intermediate proficiency with Microsoft Office Suite and
comfortable learning and using new software programs
About Company:
Reynolds Defense Firm specializes in representing good people
facing DUI charges. We change people's lives by helping them
understand why they were arrested, and by giving them the tools and
encouragement to address the real problems in their lives. Our
passion is helping the clients create success stories, both in the
courtroom and in life.
At Reynolds Defense Firm, we have a solid team of authentic and
caring attorneys and staff members who believe that being your best
self includes helping others; they love to work for an organization
that holds that same belief as the foundation of our company
culture. Our firm takes fantastic care of clients, and our
employees help make a real difference in people's lives, all while
working in a fun and collaborative environment.
Keywords: Reynolds Defense Firm, Beaverton , Law Firm Administrative Professional, Administration, Clerical , Beaverton, Oregon
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